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Ottawa, 25 July 2012

Ref. No.: 8663-C12-201015470

BY E-MAIL

Ms. Anne McMillan
Regulatory Analyst
Distributel Communications Limited (on behalf of)
Acanac Incorporated
177 Nepean Street, Suite 300
Ottawa, Ontario

K2P 0B4
anne.mcmillan@distributel.ca

Dear Ms. McMillan:

RE: Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller

On 28 June 2012, Acanac Inc. (Acanac) filed information related to its local VoIP 9-1-1 emergency service.

This is to advise that based on the information provided by Acanac, including the name of its 9-1-1 service provider, Commission staff is satisfied that Acanac is providing 9-1-1 service.  Commission staff also considers that the proposed customer notification texts submitted by the company for approval are in compliance with the directives in Telecom Decision 2005-211 and Telecom Decision 2005-612.  Finally, as of the date of this letter, Commission staff notes that Acanac has a Basic International Telecommunications Service (BITS) licence and is on the Commission’s reseller list.

It is the company’s responsibility to continue to provide 9-1-1 service to its customers and to provide customer notification texts informing customers of any 9-1-1 service limitations.  The customer notification texts that are being approved through this letter must be posted on the company’s website within five (5) business days of this letter, or in the case of new companies, on the day the company starts offering service.  The company is also responsible for meeting all ongoing regulatory filings to maintain its BITS and reseller registrations.  Finally, the company is responsible for keeping current

with regulations concerning the provision of 9-1-1 service.  These regulations can be found on the Commission’s website at www.crtc.gc.ca.

Yours sincerely,

‘Original signed by M. Murray’

Michel Murray
Director, Regulatory Implementation
Telecommunications

c.c.: Michael Holmes, CRTC, (819) 953-5123, michael.holmes@crtc.gc.ca

[1] Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21,
4 April 2005 (Telecom Decision 2005-21).

[2] Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 - Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61).

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