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Ottawa, 13 July 2012


File No.: 8665-C12-201007229
5959 W. Century Blvd.
11th Floor
Los Angeles, CA

Subject: Requirement to become a member of the Commissioner for Complaints for Telecommunications Services Inc.


This letter is to inform you that it appears to the Commission that is not a member of the Commissioner for Complaints for Telecommunications Services Inc. (CCTS) as required by Commission direction.

As described further below, is required to respond to the Commission by 27 July 2012. Failure to respond could result in further action, including the initiation of a proceeding to show cause why the Commission should not order the Canadian carrier providing service to to disconnect such service.

The requirement to join the CCTS

The Commissioner for Complaints for Telecommunications Services Inc. (CCTS) is an independent consumer agency with a mandate to facilitate the resolution of complaints relating to services provided by telecommunications service providers to residential and small business consumers.

Pursuant to Review of the Commissioner for Complaints for Telecommunications Services, Telecom Regulatory Policy CRTC 2011-46, 26 January 2011, the Commission requires that all Canadian carriers and resellers that provide services within the scope of the CCTS’s mandate are to be members of the agency for a five-year period.

As set out in paragraph 18 of that regulatory policy,

“with respect to TSPs that were not members of the CCTS on 1 December 2010, the Commission determines, under section 24 of the Act, that for a period ending on 20 December 2015...
as a condition of providing telecommunications service to any reseller, all Canadian carriers are required to include in their service contracts and other arrangements with such resellers the stipulation that any such reseller is required to be a member of the CCTS commencing five days after the date on which the CCTS informs the reseller that the CCTS has received a complaint about the reseller falling within the scope of the CCTS’s mandate.”
Conclusion regarding

Based on the Commission’s records, the CCTS has received an in scope complaint about and advised you on three separate occasions,10 February 2012, 24 February 2012, and 29 March 2012, that the company is required to join the CCTS within five days of the receipt of notification from the CCTS. In addition, Commission staff sent you a letter dated 25 April 2012 with respect to the company’s requirement to register with CCTS. Further, as of the date of this letter, the Commission has no evidence that is a member of the CCTS.

Action required

Pursuant to section 37(2) of the Telecommunications Act, the Commission hereby directs to file by 27 July 2012 proof that it is or has become a member of the CCTS or argument demonstrating that does not provide services within the scope of the CCTS. Further, is to identify the service provider(s) it obtains service from as well as a list of the services provided to

If fails to respond by 27 July 2012, the Commission will take further steps to enforce its membership requirement. In particular, the Commission intends to initiate a proceeding, during which will be required to show cause as to why the Commission should not require the Canadian carrier that provides services to to disconnect such services, given that’s membership in the CCTS is a condition of providing service to under section 24 of the Telecommunications Act.

You can contact the CCTS for information on how to become a member via the contact information below:

Howard Maker
Commissioner for Complaints for Telecommunications Services (CCTS)

P.O. Box 81088
Ottawa, ON
K1P 1B1

Tel: 613.688.4760
Toll-Free: 1.888.221.1687
Fax: 613.688.4751

Should you have any questions regarding the above matter, please contact Nanao Kachi at 819-997-4700.


Original signed by

John Traversy
Secretary General

c.c.: Nanao Kachi, Acting Director, Social & Consumer Policy

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