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Ottawa, 15 May 2012

Ref. No.:  8663-C12-201015470


Ms. Faye Hughes
Regulatory Analyst
Bruce Telecom
P.O. Box 80
3145 Highway 21 North
Tiverton, Ontario
N0G 2T0

Re:  Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller

Dear Ms. Hughes:

On 10 April 2012, Bruce Telecom filed its proposed customer notification texts with respect to its local VoIP 9-1-1 emergency service.

This is to advise that Commission staff has reviewed Bruce Telecom’s proposed customer notification texts and considers that Bruce Telecom is in compliance with the directives in Telecom Decision 2005-211 and Telecom Decision 2005-612.

Yours sincerely,

‘Original signed by M. Murray’

Michel Murray
Director, Decisions and Operations

cc:  Michael Holmes, CRTC (819) 953-5123,

[1] Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21, 4 April 2005 (Telecom Decision 2005-21).

[2] Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61).

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