ARCHIVED - Letter
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Ottawa, 14 May 2012
BY REGISTERED MAIL
File No.: 8665-C12-201007229
3415 Dixie Road
Mississauga, ON L4Y 4J6
Subject: Requirement to become a member of the Commissioner for Complaints for Telecommunications Services Inc.
Dear Voipgo Corporation:
This letter is to inform you that it appears to the Commission that Voipgo Corporation is not a member of the Commissioner for Complaints for Telecommunications Services Inc. (CCTS) as required by Commission direction.
As described further below, Voipgo Corporation is required to respond to the Commission by 28 May 2012. Failure to respond could result in further action, including the initiation of a proceeding to show cause why the Commission should not order the Canadian carrier providing service to Voipgo Corporation to disconnect such service.
The requirement to join the CCTS
The Commissioner for Complaints for Telecommunications Services Inc. (CCTS) is an independent consumer agency with a mandate to facilitate the resolution of complaints relating to services provided by telecommunications service providers to residential and small business consumers.
Pursuant to Review of the Commissioner for Complaints for Telecommunications Services, Telecom Regulatory Policy CRTC 2011-46, 26 January 2011, the Commission requires that all Canadian carriers and resellers that provide services within the scope of the CCTS’s mandate are to be members of the agency for a five-year period.
As set out in paragraph 18 of that regulatory policy,
“with respect to TSPs that were not members of the CCTS on 1 December 2010, the Commission determines, under section 24 of the Act, that for a period ending on 20 December 2015...
as a condition of providing telecommunications service to any reseller, all Canadian carriers are required to include in their service contracts and other arrangements with such resellers the stipulation that any such reseller is required to be a member of the CCTS commencing five days after the date on which the CCTS informs the reseller that the CCTS has received a complaint about the reseller falling within the scope of the CCTS’s mandate.”
Conclusion regarding Voipgo Corporation
Based on the Commission’s records, the CCTS has received an in scope complaint about Voipgo Corporation and, on 05 March 2012, notified Voipgo Corporation that it must become a member of the CCTS. Further, as of the date of this letter, the Commission has no evidence that Voipgo Corporation is a member of the CCTS.
Pursuant to section 37(2) of the Telecommunications Act, the Commission hereby directs Voipgo Corporation to file by 28 May 2012 proof that it is or has become a member of the CCTS or argument demonstrating that Voipgo Corporation does not provide services within the scope of the CCTS. Further, Voipgo Corporation is to identify the service provider(s) it obtains service from as well as a list of the services provided to Voipgo Corporation.
If Voipgo Corporation fails to respond by 28 May 2012, the Commission will take further steps to enforce its membership requirement. In particular, the Commission intends to initiate a proceeding, during which Voipgo Corporation will be required to show cause as to why the Commission should not require the Canadian carrier that provides services to Voipgo Corporation to disconnect such services, given that Voipgo Corporation’s membership in the CCTS is a condition of providing service to Voipgo Corporation under section 24 of the Telecommunications Act.
You can contact the CCTS for information on how to become a member via the contact information below:
Director, Inquiries & Complaints
Commissioner for Complaints for Telecommunications Services
Should you have any questions regarding the above matter, please contact Nanao Kachi at 819-997-4700.
Original signed by
c.c.: Nanao Kachi, Acting Director, Social & Consumer Policy
- Date modified: