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Ottawa, 23 March 2012

File No.:  8740-T66-201200386


Mr. Hal Reirson
Senior Regulatory Advisor
TELUS Communications Company
30-10020-100 Street NW
Edmonton, Alberta
T5J 0N5

RE:  Tariff Notice 423 – Withdrawal of Talking Call Waiting Service

Dear Sir:

On 16 January 2012, the Commission received an application by TELUS Communications Company (TCC), under Tariff Notice 423, in which the company proposed to withdraw its Talking Call Waiting service from its General Tariff.

Paragraph 28(1)(a) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure provides that the Commission may request parties to file information or documents where needed.

TCC is requested to provide comprehensive answers, and any supporting information, to the attached questions by 2 April 2012.  Consequently, this application will not be approved on the 45th business day following receipt.  However, the Commission intends to dispose of this application, along with all associated subsequent revisions, by 30 May 2012.

Yours sincerely,

Original signed by M. Murray (for)

Suzanne Bédard
Senior Manager, Tariffs

cc:  Brendan Keown, CRTC (819) 997-4461,


1.  In its reply comments dated 8 March 2012, TCC noted that “other commercially-available devices are available which replicate TCW functionality including the ClassCo VoiceAnnounce 9900CW...”

a)  Commission staff has determined that the VoiceAnnounce 9900CW is no longer available from ClassCo.  Does TCC know of another vendor that still maintains this item for retail sales in Canada?  If so, TCC is to provide contact information for the vendor.

b)  TCC is to provide details about any other commercially-available devices that replicate Talking Call Waiting service functionality, including the following information:

i.  Manufacturer, and model name and number;

ii.  Where these devices may be purchased within Canada; and

iii.  The retail cost of each such device.

2.  Many of the comments received regarding this application were from persons identifying themselves as blind or with a visual impairment.

a)  How many persons with visual impairments or who are blind are there within TCC’s territory?  Explain how TCC calculated this number.

b)  How many of TCC’s TCW customers have requested to receive communications (e.g. bills) from the company in alternative formats?

c)  Confirm that those customers actually received notification of this proposed service withdrawal in the alternative format, and provide the details of that communication.

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