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Ottawa, 15 March 2012

File No.: 8663-C12-201015470


Mr. Michael Koch
Goodmans LLP
250 Yonge Street, Suite 2400
Toronto, Ontario
M5B 2M6

Re:   Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller

Dear Mr. Koch:

In your letter dated 12 February 2012, you indicated that your client, GOGII Inc., intends to resell VoIP services in Canada and you provided proposed customer notification texts for Commission review in accordance with Telecom Decision CRTC 2005-21.

Commission staff acknowledges your client’s effort to comply with the obligations for providing local VoIP service in Canada.  We note that your client has registered with the Commission as a reseller in accordance with Telecom Decision CRTC 2005-28.  Commission staff is currently reviewing the proposed customer notification texts and will contact you as soon as this review is complete.

Commission staff wishes to confirm that, in addition to complying with the above-noted obligations, your client will have to provide 9-1-1 service as required by Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21, 4 April 2005 (Telecom Decision 2005-21).

In view of the importance that the Commission and the Canadian public place on 9-1-1 service, and to enable the Commission to ensure that local VoIP service providers adhere to their 9-1-1 obligations, your client is requested to provide the information below by 14 April 2012:

1)  Confirmation that it is providing or will provide 9-1-1 service in accordance with Telecom Decision 2005-21.[1]

a)  If so, indicate the 9-1-1 answering bureau that the company employs, as well as the local exchange carrier or reseller from which the company obtains its telephone numbers and other services that enable it to offer VoIP services.  Contact names, telephone numbers, and email addresses are to be provided for each company identified.

b)  If not, provide a detailed plan and a timetable for the provision of 9-1-1 service to customers.

The information requested above can be submitted electronically through the Commission’s website (  Click on “Telecommunications Sector”, then “Submit a telecom-related document online”, and select the “Other” option.  Submissions should be addressed to

John Traversy
Secretary General
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
K1A 0N2

The subject of the letter should be “Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller” and should reference the above-noted file number.

Yours sincerely,

‘Original signed by M. Murray’ (for)

Suzanne Bédard
Senior Manager, Tariffs

cc:  Dem Magmanlac, CRTC (819) 953-6638

[1] Your client may file certain information in response to these questions in confidence if the information falls into a category listed in subsection 39(1) of the Telecommunications Act. Essentially, the company can file two versions of its reply: one containing the confidential information and the word “Confidential” clearly marked on the letter, and another for the public record, in which the confidential information is omitted and replaced by a “#” sign.  In general, confidential information is not released on the public record to protect proprietary information, and only the non-confidential version is posted on the Commission’s website.  For more information on the process for filing information in confidence with the Commission, see Broadcasting and Telecom Information Bulletin CRTC 2010‑961, available on the Commission’s website at


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