ARCHIVED - Telecom Order CRTC 2012-517

This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.

PDF version

Ottawa, 25 September 2012

TELUS Communications Company – Withdrawal of service charges for residential customers

File numbers:    TCBC Tariff Notice 4355, TCC Tariff Notices 437 and 437A, TCI Tariff Notices 642 and 642A

1. The Commission received three applications from TELUS Communications Company (TCC), dated 13 July 2012, two of which were amended on 25 July 2012. In its applications, TCC proposed changes to its General Tariffs (CRTC 21461, CRTC 18001, and CRTC 1005) to eliminate service charges related to the following services to residential customers: Name Display Change; Changing, Adding or Removing Directory Information; Calling Feature Password Reset; Remove Call Guardian / Toll Restriction Services; Call Forwarding / Smart Ring Number Changes; and Special Telephone Number Request.

2. TCC stated that these service charges had initially been introduced to minimize the number of customer requests regarding changes to related services. However, the company indicated that it does not currently receive a significant number of these types of requests and that it does not anticipate a significant increase in them if the service charges are eliminated. TCC also stated that eliminating the service charges would simplify procedures for its call centre agents and improve customer satisfaction.

3. TCC indicated that its monthly rates for the related services include markups that are sufficient to cover the associated service charges.

4. The Commission approved TCC’s applications on an interim basis in Telecom Order CRTC 2012-418, 1 August 2012.

5. The Commission received no comments regarding TCC’s applications. The public record of this proceeding, which closed on 24 August 2012 for Tariff Notice 4355 and on 6 September 2012 for Tariff Notices 437, 437A, 642, and 642A, is available on the Commission’s website at under “Public Proceedings” or by using the file numbers provided above.

6. The Commission notes that although TCC has proposed to eliminate the above-mentioned service charges, the related services will continue to be available. The Commission considers, based on TCC’s submissions, that the elimination of the service charges would benefit both TCC and its residential customers.

7. In light of the above, the Commission approves on a final basis TCC’s applications, effective the date of this order.

Secretary General

Date modified: