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Ottawa, 2 December 2011

File No.:  8663-C12-201015470


Mr. Hayee A. Bokhari
Cronomagic Canada Inc.
333 Graham
Suite 700
Mount-Royal, Québec
H3R 3L5

Re: Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller

Dear Mr. Bokhari:

On 11 October 2011, Cronomagic Canada Inc. (Cronomagic) submitted its proposed customer notification texts with respect to its local VoIP 9-1-1 emergency service.  Commission staff has reviewed the proposed texts and considers that, in order for staff to continue to evaluate compliance with the directives of Telecom Decision 2005-21[1] and Telecom Decision 2005-61[2].  Cronomagic is required to make the following revisions to the texts on its website:

a)  under the section entitled, 9-1-1 Calls May Not Function, replace the words company name with Cronomagic Canada Inc.; and

b)  under the section entitled, Liability, provide a full description of the company’s limitations of liability with respect to VoIP 9-1-1 emergency service.

Accordingly, Cronomagic is to file, with the Commission, confirmation that its website now reflects the above-noted requirements, no later than 19 December 2011.

The company’s letter is to indicate the reference number noted above with the subject title “Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller”.  The letter should be submitted using the online service at the Commission’s website ( under the Telecommunications Sector link, by selecting the option «Submit a telecom-related document online» and further selecting the application type «other».  Address your submission to:

John Traversy
Secretary General
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
K1A 0N2

Should you have any questions regarding the above, please do not hesitate to contact us.

Yours sincerely,

‘Original signed by S. Bédard’

Suzanne Bédard
Senior Manager, Tariffs

cc:  C. Abbott, CRTC (819) 997-4509

[1] In Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21, 4 April 2005 (Telecom Decision 2005-21), the Commission mandated that all local VoIP service providers are required to provide 9-1-1 service.

[2] In Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61), paragraphs 9 and 15, local VoIP service providers are required to submit to the Commission their proposed customer notification texts, prior to use, for Commission review.  The proposed texts must adhere to Emergency Services Working Group Consensus Report ESRE039D – Customer Notification Issues re: 9-1-1 Calls on VoIP, 21 July 2005 (the Report), and paragraphs 11 to 13 of Telecom Decision 2005-61.

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