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Ottawa, 25 November 2011

File No.:  8663-C12-201015470


Mr. Sabri Ben-saber
Director of technology
Telecommunications Xittel Inc.
1350 Royale Street
Suite 800
Trois-Rivière, Quebec
G9A 4J4

Re:   Obligations of local exchange carriers and VoIP service providers with respect to 9-1-1 emergency services

Dear Mr. Ben-saber:

In our letter dated 14 July 2011, we requested Telecommunications Xittel Inc. to provide information regarding the provisioning of telephone numbers to VoIP service providers.  This information was requested to help ensure access to 9-1-1 services that Canadians have come to expect and demand.

The Commission has not received this information from Telecommunications Xittel Inc. and therefore requests that your company provide its response to that letter dated 14 July 2011 by no later than 12 December 2011.  In the event that you are unable to respond with the required information within this timeframe, explain why not and provide a date by which you will do so.  If your company operates as an incumbent and as a competitive local exchange carrier, you are to provide the requested information for both.

Please note that failure to provide the information requested may result in serious consequences.  The Commission may issue a mandatory order, which can be registered with the Federal Court, and failure to comply with a decision registered with the Federal Court could result in contempt of court proceedings.[1]

The original letter is attached for your reference.  Submissions are to reference the file number noted above and should be addressed to:

John Traversy
Secretary General Canadian Radio-Television and Telecommunication Commission
Ottawa, Ontario
K1A 0N2


‘Original signed by C. Seidl’

Chris Seidl
A/Executive Director

cc:  Dem Magmanlac, CRTC (819) 953-6638

[1] The Commission’s powers to request information from any person, issue mandatory orders, register its decisions with the Federal Court, and enforce the registered decision through the Federal Court, are found in subsection 37(2), section 51, and subsection 63(2) of the Telecommunications Act, respectively.

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