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Ottawa, 24 August 2011

File No.:  8643-C172-201111541

By E-mail

Ms. A. Chris Sprague
Senior Regulatory Advisor
Comwave Networks Inc.
61 Wildcat Road
Toronto, Ontario  M3J 2P5

RE:  Comwave’s PIC/CARE access customer handbook

Dear Ms Sprague:

The Commission received an application by Comwave Networks Inc. (Comwave), dated 2 August 2011, for approval of its Primary Interexchange Carrier/Customer Account Record Exchange Access Customer Handbook (PIC/CARE access customer handbook).

Section 28(1)(a) of the Canadian Radio-television and Telecommunications Commission Rules of Practice and Procedure provides that the Commission may request parties to file information, particulars or documents where needed.

The company is requested to provide comprehensive answers, including rationale and any supporting information, to the attached questions within 5 business days of the date of this letter. The company’s response must be received by that date, not merely sent.

Yours sincerely,

Original signed by

Suzanne Bédard
Senior Manager, Tariffs

cc: Sylvie Labbé, CRTC, (819) 953-4945,

Enclosed (1)

Comwave’s PIC/CARE access customer handbook – Request for information

1. In order to fulfill its obligation as a competitive local exchange carrier (CLEC), a proposed CLEC must file its PIC/CARE access customer handbook for Commission approval. As this handbook sets out the guidelines for the exchange of information between local exchange carriers and interexchange carriers, it must reflect the services the company will offer as a CLEC.

Commission staff notes that, in Appendix F of Comwave’s proposed PIC/CARE access customer handbook, Comwave indicated that, at this time, it only offers wholesale direct inward dialing (DID) service and does not offer retail products. Commission staff also notes that Comwave removed references to billing telephone numbers (BTN) in its PIC/CARE access customer handbook and related appendices.

Comwave is to:

a) Explain why it has indicated that it is only providing wholesale DID service;

b) Indicate if it intends to offer retail services as a CLEC and if not, what services it would be offering; and

c) Explain why it has removed references to BTN in its PIC/CARE access customer handbook and related appendices.

2. Commission staff notes that, in item 3.7 of its proposed PIC/CARE access customer handbook, Comwave indicated that the acquiring access customer is assessed both a Bulk Transfer charge and a variable charge for each end-customer access line as per the rates and charges listed in Comwave's Access Services Tariff CRTC 21920 Item 302.4 (8). Commission staff also notes that the rate and charge listed under Comwave’s tariff item 302.4 (8) relates to Primary Interexchange Carrier (PIC) Processing. Commission staff further notes that the charges related to Bulk Transfer are listed under item 304.4 of Comwave’s Access Services Tariff.

Comwave is to explain why Comwave refers to tariff item 302.4 (8) for Bulk Transfer charges.

3. Comwave is to explain why it did not include item 14.7 of the PIC/CARE access customer handbook model in its proposed handbook.

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