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Ottawa, 14 July 2011

Our reference: 8663-C12-201015470

BY E-MAIL

To: All ILECs, CLECs, and SILECs

Dear Madam/Sir:

Re: Obligations of local exchange carriers and local VoIP service providers with respect to 9-1-1 emergency service

The purpose of this letter is to remind all local exchange carriers (LECs) of their obligations and to request information to help the Commission ensure that all local VoIP service providers to whom the LECs are providing telecommunications services are complying with their local VoIP 9-1-1 emergency service obligations as directed by the Commission.

9-1-1 Obligations of Local VoIP Service providers

The obligations are as follows:

1. Provide 9-1-1 service ;

In addition, in Routing of fixed/non-native and nomadic VoIP 9-1-1 calls to public safety answering points, Telecom Decision CRTC 2007-44, 15 June 2007
(Decision 2007-44), the Commission mandated the use of an emergency call routing solution that ensures that VoIP service providers or third-party operators can obtain direct access to the appropriate PSAP anywhere in the country. It also prohibited local VoIP service providers from delivering the 9-1-1 calls to PSAPs using low-priority or administrative lines.

2. Provide customer notification text to their customers regarding the availability, characteristics, and limitations of a local VoIP service provider’s 9-1-1 service; the texts must be submitted for Commission review, prior to their use.

3. Register with the Commission as a CLEC if they own facilities or as a reseller, as a condition of obtaining services from a LEC or other telecommunications service provider.

The Commission further directed all LECs, as a condition of providing telecommunications services to local VoIP service providers, to include in their service contracts or other arrangements with these service providers, the requirement that the latter abide by the directions set out in Decision 2005-21, Decision 2005-61, and Decision 2007-44. Canadian carriers were directed to amend their contracts and other arrangements between Canadian carriers and local VoIP service providers to add these conditions.

Follow-up action by all LECs

In light of the high degree of importance that the Canadian public and the Commission place on 9-1-1 services, Commission staff will undertake specific follow-up action to ensure that all LECs and their wholesale customers providing local VoIP telephone service are meeting their 9-1-1 obligations.

Consequently, all LECs, by 24 August 2011, are requested to:

a. Provide the following information for each local VoIP wholesale customer to which the company is providing telephone numbers: customer billing name (and brand name if available), contact name and business address. If you cannot specifically identify your local VoIP wholesale customers, please provide the above information for all the wholesale customers to which you provide telephone numbers.
b. Confirm whether the company’s contract arrangements with VoIP wholesale customers incorporate the requirement that they abide by the 9-1-1 obligations as set out in Telecom Decisions 2005-21, 2005-61 and 2007-44.
c. Confirm whether your company ensures that each VoIP wholesale customer to which it provides telephone numbers is registered with the Commission, as a condition for obtaining services from your company, in accordance with Telecom Decision CRTC 2005-28.

Submissions with respect to this letter are to reference the file number noted above and should be addressed to:

Robert A. Morin
Secretary General
Canadian Radio-Television and
Telecommunications Commission
Ottawa, Ontario
K1A 0N2

Sincerely,

Original signed by

John Traversy
Executive Director,
Telecommunications

c.c: Dem Magmanlac (819) 953-6638

Proposed CLECs

Non-dominant carriers

Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21, 4 April 2005

Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005

Regulatory framework for voice communication services using Internet Protocol, Telecom Decision CRTC 2005-28, 12 May 2005

ILEC List

bell.regulatory@bell.ca ; regulatoryaffairs@nwtel.ca; regulatory.affairs@telus.com; reglementa@telebec.com; document.control@sasktel.sk.ca; iworkstation@mtsallstream.com; norma.sherwood@bellaliant.ca

CLEC List

andrew@isptelecom.net; bell.regulatory@bell.ca ; regulatory.affairs@telus.com; gcordeau@maskatel.qc.ca ; gcordeau@maskatel.qc.ca ; documents@accesscomm.ca; ataylor@personainc.ca; Regulatory.Matters@corp.eastlink.ca; regulatory@distributel.ca; steve@wtccommunications.ca; grubb@hurontel.on.ca; rbanks@mornington.ca; sachuter@tcc.on.ca; regulatory@telnetcommunications.com; cedric.tardif@derytelecom.ca; s.cloutier@axion.ca; iworkstation@mtsallstream.com; bazilewichr@westmancom.com; regulatory.aff@fidomobile.ca; tracy.cant@ontera.ca; pallard@cooptel.qc.ca; lisagoetz@globalive.com; donna.robertson@novusnow.ca; regulatory@fibernetics.ca; rishi.patel@flexity.ca; info@mountaincable.net; mbontje@sourcecable.ca; clayton@mnsi.net; mark.halwa@nanofibre.ca; telecom.regulatory@cogeco.com; telecom.regulatory@cogeco.com; regulatory@brucetelecom.com; denis@michaud.qc.ca; regulatory@terago.ca; crtc@les.net; lisa.marogna@cwct.ca; russell.ochocki@provtel.com; Bc.schurr@sasktel.net; brenda.stevens@rci.rogers.com ; kfischer@mtotelecom.com; regaffairs@quebecor.com; regulatory@vianet.ca; Telecom.regulatory@cogeco.com; barry.stone@quadro.net; pdowns@nexicom.net; jonathan.scott@execulink.com; sophie.houde@sogetel.com; Regulatory@sjrb.ca; regulatory@globility.ca; sbensaber@xittel.net; Regulatory.Matters@corp.eastlink.ca; kgugan@wightman.ca; perron@ccapcable.com; sbishay@iristel.com