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Ottawa, 14 July 2011

Our reference: 8663-C12-201015470


To: All ILECs, CLECs, and SILECs

Dear Madam/Sir:

Re:   Obligations of local exchange carriers and local VoIP service providers with respect to 9-1-1 emergency service

The purpose of this letter is to remind all local exchange carriers (LECs) of their obligations and to request information to help the Commission ensure that all local VoIP service providers to whom the LECs are providing telecommunications services are complying with their local VoIP 9-1-1 emergency service obligations as directed by the Commission.

9-1-1 Obligations of Local VoIP Service providers

The obligations are as follows:

1.   Provide 9-1-1 service ;

2.   Provide customer notification text to their customers regarding the availability, characteristics, and limitations of a local VoIP service provider’s 9-1-1 service; the texts must be submitted for Commission review, prior to their use.

3.  Register with the Commission as a CLEC if they own facilities or as a reseller, as a condition of obtaining services from a LEC or other telecommunications service provider.

The Commission further directed all LECs, as a condition of providing telecommunications services to local VoIP service providers, to include in their service contracts or other arrangements with these service providers, the requirement that the latter abide by the directions set out in Decision 2005-21, Decision 2005-61, and Decision 2007-44.  Canadian carriers were directed to amend their contracts and other arrangements between Canadian carriers and local VoIP service providers to add these conditions.

Follow-up action by all LECs

In light of the high degree of importance that the Canadian public and the Commission place on 9-1-1 services, Commission staff will undertake specific follow-up action to ensure that all LECs and their wholesale customers providing local VoIP telephone service are meeting their 9-1-1 obligations.

Consequently, all LECs, by 24 August 2011, are requested to:

Submissions with respect to this letter are to reference the file number noted above and should be addressed to:

Robert A. Morin
Secretary General
Canadian Radio-Television and
Telecommunications Commission
Ottawa, Ontario
K1A 0N2


Original signed by

John Traversy
Executive Director,


c.c: Dem Magmanlac (819) 953-6638   

       Proposed CLECs

       Non-dominant carriers          

Emergency service obligations for local VoIP service providers, Telecom Decision CRTC 2005-21, 4 April 2005

Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005

Regulatory framework for voice communication services using Internet Protocol, Telecom Decision CRTC 2005-28, 12 May 2005


ILEC List 


CLEC List documents@accesscomm.caataylor@personainc.caRegulatory.Matters@corp.eastlink.caregulatory@distributel.casteve@wtccommunications.cagrubb@hurontel.on.carbanks@mornington.casachuter@tcc.on.caregulatory@telnetcommunications.comcedric.tardif@derytelecom.cas.cloutier@axion.caiworkstation@mtsallstream.combazilewichr@westmancom.comregulatory.aff@fidomobile.catracy.cant@ontera.capallard@cooptel.qc.calisagoetz@globalive.comdonna.robertson@novusnow.caregulatory@fibernetics.carishi.patel@flexity.cainfo@mountaincable.netmbontje@sourcecable.caclayt kfischer@mtotelecom.comregaffairs@quebecor.comregulatory@vianet.caTelecom.regula


Proposed CLEC List




Non-dominant Carriers

sachuter@tcc.on.cakshortt@nexicom.netanparker@trentu.caecomservices@shaw.carejean.fleury@electrosag.comgary.patsey@entel.caitmgr@ orlando.bayter@ormuco.commorrybrown@morcominc.comdansalekin@trailnetworks.combilling.gpn@coool.ca Telecom.regulatory@cogeco.comradams@coquitlam.caBenjamin@fibrenoire.cajangle@brantford.casbird@gra jonathan.scott@execulink.comsophie.houde@sogetel.comsramchandar@gobcn.caregulatory@airtelwireless.cagaston.huot@maville.netRoger@eezee.caRegulatory@sjrb.caregulatory@;


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