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Ottawa, 25 February 2011

Our Ref.: 8663-C12-201015470


Mr. Rishi Patel
Director – FlexTEL Practice
FlexITy Solutions Inc.
45 Vogell Rd, 8th Floor
Richmond Hill, Ontario
L4B 3P6

Dear Mr. Patel:

Re: Obligations of local VoIP service providers with respect to 9-1-1 emergency service

In a letter dated 9 February 2011, Commission staff advised FlexITy Solutions Inc. (FlexITy) to provide additional information related to the company’s proposed customer notification texts in order to comply with the directives in Telecom Decision 2005-61[1].  On 14 February 2011, FlexITy filed its response to the above-noted Commission letter.

This is to advise that Commission staff has reviewed FlexITy’s proposed customer notification texts and considers that they are in compliance with the Commission’s determinations in Telecom Decision 2005-61.

Yours sincerely,

‘Original signed by Nancy Webster Cole’ (for)

Suzanne Bédard
Senior Manager, Tariffs

cc: C. Abbott, CRTC (819) 997-4509

[1] Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005.

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