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Ottawa, 25 February 2011
Our Ref.: 8740-T69-201103324
Ms. Michelle Duguay
Senior Regulatory Advisor – Tariffs
Telecom Policy and Regulatory Affairs
TELUS Communications Company
9 Jules-A.-Brillant Street, R 0901
Re: Tariff Notice 556
On 15 February 2011, the Commission received an application from the TELUS Communications Company (TCC) under cover of Tariff Notice 556. The company proposed amendments to General Tariff CRTC 25080, section 5.01 – Digital Network Services to amend the terms and conditions of its ProxiRéseau service to destandardize it.
In its application, TCC indicated that a notice had been sent to ProxiRéseau customers on 1 November 2010, when the company had submitted its first application for destandardization of the service (Tariff Notice 551). TCC also indicated that, because customers had not submitted any comments regarding the notice, it did not consider that a new notice was necessary, and that only customers who subscribe to ProxiRéseau without a contractual agreement would be notified by their account manager that they could continue to use the service until the end of December 2015.
Commission staff notes that TCC Tariff Notice 551 was closed on 22 December 2010. Commission staff also notes that, according to Telecom Decision CRTC 2008-22 of 6 March 2008 entitled Mandatory customer contract renewal notification and requirements for service destandardization/withdrawal (Decision 2008-22), the applicant must provide notice to each customer affected by its application to destandardize and/or withdraw a particular service, and notices should be sent to affected customers on the date the application is filed. The Commission considers that, because TCC filed an application to destandardize the Proxiréseau service, it must send a new notice to each customer affected by the destandardization of the service.
Commission staff notes that, in the notice sent to customers on 1 November 2010, TCC did not indicate what the situation would be for customers who subscribe to the service without a contractual agreement with the company. Commission staff considers that the company must amend its notice to customers to include the fact that customers who currently subscribe to the ProxiRéseau service without a contractual agreement will be able to continue using the service until the end of December 2015.
Accordingly, TCC is required to do the following: i) send a new notice to customers affected by the destandardization of ProxiRéseau and indicate that clients who currently subscribe to the service without a contractual agreement will be able to continue using the service until the end of December 2015; ii) submit to the Commission an amended tariff notice including a copy of the new notice to affected customers; and iii) send a new notice to affected clients on the date the amended application is filed.
The amended application will be processed in accordance with the processes and deadlines set out in Decision 2008-22.
Original signed by Nancy Webster Cole (for)
Senior Manager, Tariffs
cc: Sylvie Labbé, CRTC, 819-819-953-9683, firstname.lastname@example.org
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