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Ottawa, 9 February 2011

Our Reference: 8663-C12-201015470


Mr. Rishi Patel
Director – FlexTEL Practice
FlexITy Solutions Inc.
45 Vogell Rd, 8th Floor
Richmond Hill, Ontario
L4B 3P6

Dear Mr. Patel:

Re: Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Pursuant to Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61), paragraphs 9 and 15, local VoIP service providers are required to submit to the Commission their proposed customer notification texts, prior to use, for Commission review.  The proposed texts must adhere to Emergency Services Working Group Consensus Report ESRE039D – Customer Notification Issues re: 9-1-1 Calls on VoIP, 21 July 2005 (the Report), and paragraphs 11 to 13 of Telecom Decision 2005-61.

On 19 November 2010, FlexITy Solutions Inc. (FlexITy) filed its proposed customer notification texts with respect to its local VoIP 9-1-1 emergency service. On 14 January 2011, FlexITy submitted further information related to its proposed customer notification texts in response to a Commission letter dated 20 December 2010. Commission staff has reviewed the submission and considers that FlexITy is required to provide further information. Notwithstanding that FlexITy has responded that it read, understood, and complies with said information, the information related to the starter kit and the terms of service was not provided for Commission review in the attachments to FlexITy’s 14 January 2011 response. The required information is as follows:

a) texts that note the 9-1-1 caller must ensure that their contact information, on file with FlexITy, is always accurate and kept current; and

b) with respect to alternate telephone service, texts that note if the customer is not comfortable with the limitations of VoIP 9-1-1 emergency calling, the company recommends that the customer keep an alternative telephone service, such as a cellular telephone phone, to ensure the reliability of 9-1-1 calling or consider terminating their VoIP service.

Accordingly, FlexITy is to submit the above-noted customer notification texts for the Commission’s review, no later than 15 calendar days from the date of this letter.

The company’s letter is to indicate the reference number noted above with the subject title “Obligations of local VoIP service providers with respect to 9-1-1 emergency service”.  The letter can be submitted using the online service at the Commission’s website ( under the Telecommunications Sector link, by selecting the option «Submit a telecom-related document online» and further selecting the application type «other».  Address your submission to:

Robert A. Morin
Secretary General
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
K1A 0N2

Should you have any questions regarding the information requested in this letter, please do not hesitate to contact us.

Yours sincerely,

‘Original signed by S. Bédard’

Suzanne Bédard
Senior Manager, Tariffs

cc: C. Abbott, CRTC (819) 997-4509

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