ARCHIVED - Procedural letter

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Ottawa, 4 October 2011

Michael Hennessy
Senior Vice-President
Regulatory and Government Affairs
215 Slater Street, 8th Floor
Ottawa, Ontario
K1P 0A6

Re: Part I Application under the Canadian Radio-television and Telecommunications Rules of Practice and Procedure (the Rules of Procedure) - Complaint by TELUS Communications Company (TELUS) against Shaw Communications Inc. (Shaw) for giving itself an undue preference contrary to section 9(1) of the Broadcasting Distribution Regulations

Dear Mr. Hennessy,

This is further to your complaint dated May 6, 2011 alleging that Shaw conferred an undue preference upon itself by delaying the cancellation of service for customers who have chosen to switch to TELUS’ Optik TV.

Given that the evidence submitted by TELUS in support of the complaint predates the publication of Broadcasting and Telecom Regulatory Policy CRTC 2011-191, The customer transfer process and related competitive issues, which was issued on March 18, 2011, Commission staff do not consider it appropriate to proceed any further with the complaint.

Therefore, we are returning the Part 1 application to TELUS.


Original signed by

Scott Hutton
Executive Director

Cc: Jean Brazeau, Shaw Regulatory Affairs

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