ARCHIVED - Letter
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Ottawa, 21 January 2011
Ms. Pamela Dinsmore
Vice President, Regulatory
Rogers Cable Communications Inc.
333 Bloor Street East, 9th Floor
Toronto, ON
M4W 1G9
Re: Report on CSR Training from Rogers Cable Communications Inc. (Rogers) regarding Broadcasting Decision CRTC 2009-588
Dear Ms. Dinsmore:
This letter sets out the Commission’s final determination regarding the implementation of the various measures that Rogers took to ensure that its marketing of Super Channel did not result in the service being subjected to an undue disadvantage, as had been found to be the case in Commission Decision CRTC 2009-588 (the Decision). The final matter under consideration was Rogers’ report on Customer Service Representative (CSR) training which was filed with the Commission on 27 September 2010.
As a follow-up to Rogers’ progress report which was filed with the Commission on 25 February 2010, in its letter of 1 June 2010, the Commission had directed Rogers to file further written documentation providing an outline of when and where the training for Rogers’ CSRs by Allarco representatives would take place or had already taken place, including specific dates.
Allarco Entertainment Inc. (Allarco) was given the opportunity to reply to the 27 September 2010 report and submitted its comments to the Commission on 13 October 2010 and submitted its final comments on 17 November 2010. Rogers submitted additional comments on 29 October 2010.
The Commission has reviewed all submissions on this file and finds that Rogers has now implemented all of the steps it had undertaken to perform, including the training of its CSRs in regard to their promotion of Super Channel. As a result, the Commission considers that all requirements in the Decision have now been fully met and that the file should be closed.
As per the confidentiality determinations set out in Decision CRTC 2009-588, it is requested that redacted (abridged) versions of Rogers’ submissions of 27 September 2010 and 29 October 2010, and a redacted version of Allarco’s submission of 13 October 2010 be submitted to the Commission in order to place them on the public file.
It should be noted that Allarco’s letter of 17 November 2010 will form part of the record and will also be placed on the public file as is.
Yours sincerely,
[Original signed by Robert Morin]
Robert A. Morin
Secretary General
cc. Mr. Malcolm Knox
President and COO
Allarco Entertainment Inc.
Suite 200, 5324 Calgary Trail
Edmonton, AB
T6H 4J8
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