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Ottawa, 22 December 2010
Our Ref.: 8740-T69-201016270
BY E-MAIL
Michelle Duguay
Senior Regulatory Advisor – Tariffs
Telecom Policy and Regulatory Affairs
TELUS Communications Company
9 Jules-A.-Brillant Street, R 0901
Rimouski, Quebec G5L 7E4
michelle.duguay@telus.com
Re: Tariff Notice 551
Ms. Duguay:
On 1 November 2010, the Commission received an application from the TELUS Communications Company (TCC) under cover of Tariff Notice 551. The company proposed an amendment to General Tariff CRTC 25080, section 5.01 – Digital Network Services to amend the terms and conditions of its ProxiRéseau service to destandardize it. In its application, TCC proposed, among other things, that destandardization of the service come into effect on 1 January 2011, and attached a copy of the notice sent to the clients affected by destandardization of the service.
Commission staff notes that, in response to the interrogatory sent by Commission staff to TCC on 12 November 2010, TCC indicated that some ProxiRéseau clients received the service without a contractual agreement with TCC. Commission staff also notes that TCC intends to migrate these clients to its Inter-exchange Digital Private Line Services, described in section 5.01.14 of General Tariff CRTC 25080, starting in February 2011. Commission staff considers that the proposal to migrate these clients to another service in the month following the effective date of the application is not destandardization, but a service withdrawal for clients.
Commission staff further notes that, in the notice sent to ProxiRéseau clients regarding destandardization of the service, TCC indicated only that ProxiRéseau clients would continue to receive the service until the end of their contract, and did not include what would happen to clients who receive the service without a contractual agreement with the company.
In addition, Commission staff notes that an application for destandardization must apply to all clients of the service to be destandardized, not only to some clients as proposed by TCC.
Because the TCC application does not comply with the process established in Telecom Decision CRTC 2008-22, Mandatory customer contract renewal notification and requirements for service destandardization/withdrawal of 6 March 2009, this matter is closed.
However, TCC may submit a new application addressing the above-mentioned concerns. The application must be presented in the form of a new tariff notice. For more information, please contact Sylvie Labbé at 819-953-4945 or Christine Bailey at
819-997-4557.
Sincerely,
Original signed by
Suzanne Bédard
Senior Manager, Tariffs
Telecommunications
cc: S. Labbé, CRTC, 819-953-4945, sylvie.labbe@crtc.gc.ca
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