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Ottawa, 20 December 2010

Our Ref.: 8663-C12-201015470


Mr. Denning Lai
City Telecom Inc.
3781 Victoria Park Avenue, Unit 13
Scarborough, Ontario
M1W 3K5

Dear Mr. Lai:

Re: Obligations of local VoIP service providers with respect to 9-1-1 emergency service

In a letter dated 2 December 2010, Commission staff advised City Telecom Inc. (City Telecom) to modify the company’s proposed customer notification texts in order to comply with the directives in Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61).  On 3 December 2010, in response to the above-noted letter, City Telecom filed revisions to its proposed customer notification texts.

In addition to the revisions that City Telecom has provided, as referenced above, Commission staff requests City Telecom to provide the following additional information:

a) confirm to the Commission that, as a VoIP provider, City Telecom is currently providing 9-1-1 service in accordance with Decision 2005-21; and

b) provide the name, address and contact information of your third party VoIP 9-1-1 emergency call answering bureau.

Accordingly, City Telecom is to submit the above-noted information for Commission review, no later than 30 calendar days from the date of this letter.

The company’s letter is to indicate the reference number noted above with the subject title “Obligations of local VoIP service providers with respect to 9-1-1 emergency service”.  The letter can be submitted using the online service at the Commission’s website ( under the Telecommunications Sector link, by selecting the option «Submit a telecom-related document online» and further selecting the application type «other».  Address your submission to:

Robert A. Morin
Secretary General
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
K1A 0N2

Should you have any questions regarding the information requested in this letter, please do not hesitate to contact us.

Yours sincerely,

‘Original signed by S. Bédard’

Suzanne Bédard

Senior Manager, Tariffs

cc: C. Abbott, CRTC (819) 997-4509

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