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Ottawa, 2 December 2010

Our Reference:  8663-C12-201015470


Mr. Denning Lai
City Telecom Inc.
3781 Victoria Park Avenue, Unit 13
Scarborough, Ontario  M1W 3K5

Dear Mr. Lai:

Re: Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Pursuant to paragraphs 9 and 15 of Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61), local VoIP service providers are required to submit to the Commission their proposed customer notification texts, prior to use, for Commission review.  The proposed texts must adhere to Emergency Services Working Group Consensus Report ESRE039D – Customer Notification Issues re: 9-1-1 Calls on VoIP, 21 July 2005 (the Report), and paragraphs 11 to 13 of Telecom Decision 2005-61.

On 20 October 2010, City Telecom Inc. (City Telecom) filed its proposed customer notification texts with respect to its local VoIP 9-1-1 emergency service.  On 15 November 2010, City Telecom filed further information related to its proposed customer notification texts in response to a Commission letter dated 9 November 2010. Commission staff has reviewed the company’s latest submission and considers that, in order to comply with the directives of Telecom Decision 2005-61, City Telecom is required to modify its proposed customer notification texts to delete the wording, in paragraph 1.1 (b) of the document entitled City Telecom Home Phone Service Terms & Conditions and in paragraph 1.0 (b) of the document entitled Supplementary Notification of 9-1-1 Emergency Call Acknowledgement, and replace with the following:

Unlike E 9-1-1, call control features that provide the PSAP agent with control over the line on which the 9-1-1 emergency call is made will not be available.

Accordingly, City Telecom is to submit the above-noted customer notification texts for Commission review, no later than 14 calendar days from the date of this letter.

The company’s letter is to indicate the file number noted above with the subject title “Obligations of local VoIP service providers with respect to 9-1-1 emergency service”.  The letter should be submitted using the online service at the Commission’s website ( under the Telecommunications Sector link, by selecting the option «Submit a telecom-related document online» and further selecting the application type «other».  Address your submission to:

Robert A. Morin
Secretary General
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
K1A 0N2

Should you have any questions regarding the above, please do not hesitate to contact us.

Yours sincerely,

Original signed by

Suzanne Bédard
Senior Manager, Tariffs

cc: C. Abbott, CRTC (819) 997-4509

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