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Ottawa, 24 November 2010

Our Ref.: 8663-C12-201015470


Mr. Leo Maroussi
Managing Director
Base Telecom Inc.
4000, Steeles Avenue West, suite 205
Vaughan, Ontario
L4L 4V9

Dear Mr. Maroussi:

Re: Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller

Pursuant to paragraphs 9 and 15 of Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61), local VoIP service providers are required to submit to the Commission their proposed customer notification texts, prior to their use, for Commission review.  The proposed texts must adhere to Emergency Services Working Group Consensus Report ESRE039D – Customer Notification Issues re: 9-1-1 Calls on VoIP, 21 July 2005 (the Report), and paragraphs 11 to 13 of Telecom Decision 2005-61.

With respect to the above, Commission staff notes that in response to its letter of 4 November 2010, correspondence was received from Base Telecom Inc. (Base Telecom) on 8 November 2010 stating that the company has decided not to be a VoIP service provider.

Commission staff notes, however, that Base Telecom’s website (www. continues to offer a VoIP service under the name of Phone Freedom. Furthermore, the terms of service for Phone Freedom indicate the service is provided by Base Telecom.

Staff further notes that all previous correspondence to the Commission from Base Telecom, related to its proposed notification texts, made reference to Phone Freedom.

In light of the above, Base Telecom is to submit a revised response to Commission staff’s letter of 4 November 2010, to:

a) provide revised 9-1-1 customer notification texts for Commission review, as specified in Commission staff’s letter of 4 November 2010; and

b) register as a reseller.

Accordingly, Base Telecom is to reply with respect to the above no later than 14 calendar days from the date of this letter.  The company’s letter is to indicate the file number noted above with the subject title “Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller”.

Your response should be submitted using the online service at the Commission’s website ( under the Telecommunications Sector link by selecting the option «Submit a telecom-related document online» and further selecting the application type «other». Address your submission to:

Robert A. Morin
Secretary General
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
K1A 0N2

Should you have any questions regarding the above, please do not hesitate to contact us.

Yours sincerely,

‘Original signed by S. Bédard’

Suzanne Bédard
Senior Manager, Tariffs

cc: C. Abbott, CRTC (819) 997-4509

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