ARCHIVED - Letter
This page has been archived on the Web
Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.
Ottawa, 10 November 2010
Our Reference: 8663-C12-201015470
Mr. Edward Antecol
VP Regulatory Affairs and Carrier Services
OneConnect Services Inc.
48 Young Street, Suite 1200
Toronto, Ontario M5E 1G6
Dear Mr. Antecol:
Re: Obligations of local VoIP service providers with respect to 9-1-1 emergency service
Pursuant to paragraphs 9 and 15 of Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61), local VoIP service providers are required to submit to the Commission their proposed customer notification texts, prior to use, for Commission review. The proposed texts must adhere to Emergency Services Working Group Consensus Report ESRE039D – Customer Notification Issues re: 9-1-1 Calls on VoIP, 21 July 2005 (the Report), and paragraphs 11 to 13 of Telecom Decision 2005-61.
On 5 January 2006, Commission staff issued a letter to OneConnect Services Inc. (OneConnect) advising the company that its proposed customer notifications texts had been approved. Upon reviewing a submission by OneConnect’s sister company,
Yak Communications (Canada) Corp., dated 25 October 2010, Commission staff determined that a revision was required to OneConnect’s already approved texts in order to comply with the directives of Telecom Decision 2005-61. Therefore, OneConnect is required to modify its customer notification texts as follows:
- reflect in all related texts that the 9-1-1 caller must ensure that their contact information on file with OneConnect is always accurate and kept current.
Accordingly, OneConnect is to submit the above-noted customer notification texts for Commission review, no later than 14 calendar days from the date of this letter.
The company’s letter should indicate the reference number noted above with the subject title “Obligations of local VoIP service providers with respect to 9-1-1 emergency service”. The letter can be submitted using the online service at the Commission’s website (www.crtc.gc.ca) under the Telecommunications Sector link, by selecting the option «Submit a telecom-related document online» and further selecting the application type «other». Submissions should be addressed to:
Robert A. Morin
Canadian Radio-television and Telecommunications Commission
Should you have any questions regarding the information requested in this letter, please do not hesitate to contact us.
Original signed by
Senior Manager, Tariffs
cc: C. Abbott, CRTC (819) 997-4509
- Date modified: