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Ottawa, 4 November 2010

Our Reference:  8663-C12-201015470


Ms. Christine J. Prudham
Vice President, General Counsel
Barrett Xplore Inc.
100 Corporation Drive
Brampton, Ontario
L6S 6B5

Dear Ms. Prudham:

Re: Obligations of local VoIP service providers with respect to 9-1-1 emergency service

Pursuant to paragraphs 9 and 15 of Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61), local VoIP service providers are required to submit to the Commission their proposed customer notification texts, prior to use, for Commission review.  The proposed texts must adhere to Emergency Services Working Group Consensus Report ESRE039D – Customer Notification Issues re: 9-1-1 Calls on VoIP, 21 July 2005 (the Report), and paragraphs 11 to 13 of Telecom Decision 2005-61.

On 30 October 2009, Barrett Xplore Inc. (Barrett Xplore) filed its proposed customer notification texts with respect to its local VoIP 9-1-1 emergency service.  We apologize for the delay in responding to Barrett Xplore. Commission staff has now reviewed the submission and considers that, in order to comply with the directives of Telecom Decision 2005-61, Barrett Xplore is required to modify its proposed customer notification texts as follows:

a) modify the text, where it says that the call centre operator will require confirmation of the customer’s location or contact information, to note that this is necessary since the operator may not have this information;

b) provide a copy of Barrett Xplore’s terms of service information related to its 9-1-1 service; and

c) provide copies of all customer notification texts Barrett Xplore proposes to use for its marketing and point of sale communications, including printed materials, sales scripts, and Barrett Xplore’s website.

Accordingly, Barrett Xplore is to submit the above-noted customer notification information for Commission review, no later than 14 calendar days from the date of this letter.

The company’s letter should indicate the file number noted above with the subject title “Obligations of local VoIP service providers with respect to 9-1-1 emergency service”. The letter can be submitted using the online service at the Commission’s website ( under the Telecommunications Sector link, by selecting the option «Submit a telecom-related document online» and further selecting the application type «other».  Submissions should be addressed to:

Robert A. Morin
Secretary General
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
K1A 0N2

Should you have any questions regarding the information requested in this letter, please do not hesitate to contact us.

Yours sincerely,

‘Original signed by S. Bédard’

Suzanne Bédard
Senior Manager, Tariffs

cc: C. Abbott, CRTC (819) 997-4509

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