ARCHIVED - Letter
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Ottawa, 4 November 2010
Our Reference: 8663-C12-201015470
Mr. Mark Halwa
NanoFibre Networks Inc.
4920 Sinclair Creek Road
Radium Hot Springs, British Columbia
Dear Mr. Halwa:
Re: Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller
Pursuant to paragraphs 9 and 15 of Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61), local VoIP service providers are required to submit to the Commission their proposed customer notification texts, prior to use, for Commission review. The proposed texts must adhere to Emergency Services Working Group Consensus Report ESRE039D – Customer Notification Issues re: 9-1-1 Calls on VoIP, 21 July 2005 (the Report), and paragraphs 11 to 13 of Telecom Decision 2005-61.
On 13 September 2009, NanoFibre Networks Inc. (NanoFibre) filed its proposed customer notification texts with respect to its local VoIP 9-1-1 emergency service.
In order to comply with the directives of Telecom Decision 2005-61, on 18 September 2009, Commission staff requested NanoFibre to modify its proposed customer notification texts to include the following:
a) notification to subscribers to be prepared to confirm the location and call back number with the operator who answers the 9-1-1 call since the operator may not have this information;
b) a copy of the company’s proposed telephone set warning sticker or, in the alternative, the text that will appear on the sticker; and
c) a copy of the company’s website information related to 9-1-1 service.
Commission staff notes that NanoFibre has yet to submit this information.
Accordingly, NanoFibre is to submit the above-noted customer notification information for Commission review, no later than 14 calendar days from the date of this letter. The company’s letter should indicate the file number noted above with the subject title “Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller”.
Commission staff further notes that upon a check of the reseller registration list, NanoFibre does not appear to be registered with the Commission. Pursuant to Regulatory framework for voice communication services using Internet Protocol, Telecom Decision CRTC 2005-28, 12 May 2005, the Commission directed that, as a condition of obtaining services from a local exchange carrier (LEC) or other telecommunications service provider, local VoIP service providers that were not operating as LECs were to register with the Commission as resellers. Local VoIP service providers operating over their own facilities were required to register as competitive local exchange carriers (CLECs).
NanoFibre is therefore required to register with the Commission as a reseller no later than 14 calendar days for the date of this letter. Registration letters must indicate the name and address of the company, the services that are to be offered and in what locations, the name and title of a contact person, and as applicable, their telephone number, facsimile number and e-mail address.
Your response can be submitted using the online service at the Commission’s website (www.crtc.gc.ca) under the Telecommunications Sector link by selecting the option «Submit a telecom-related document online» and further selecting the appropriate application type. Submissions should be addressed to:
Robert A. Morin
Canadian Radio-television and Telecommunications Commission
Should you have any questions regarding the information requested in this letter, please do not hesitate to contact us.
‘Original signed by S. Bédard’
Senior Manager, Tariffs
cc: C. Abbott, CRTC (819) 997-4509
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