ARCHIVED - Letter
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Ottawa, 4 November 2010
Our Ref.: 8663-C12-201015470
Mr. Michael Fiorini
Cable Cable Inc.
16 Cable Road
Fenton Falls, Ontario
Dear Mr. Fiorini:
Re: Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller
Pursuant to paragraphs 9 and 15 of Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61), local VoIP service providers are required to submit to the Commission their proposed customer notification texts, prior to their use, for Commission review. The proposed texts must adhere to Emergency Services Working Group Consensus Report ESRE039D – Customer Notification Issues re: 9-1-1 Calls on VoIP, 21 July 2005 (the Report), and paragraphs 11 to 13 of Telecom Decision 2005-61.
On 3 June 2009, Cable Cable Inc. (Cable Cable) filed its proposed customer notification texts with respect to its local VoIP 9-1-1 emergency service. On 16 July 2009, and on 28 July 2009, Cable Cable filed further information related to its proposed customer notification texts in response to a Commission request dated 26 June 2009. We apologize for the delay in responding to Cable Cable. Commission staff notes that it has reviewed the company’s July 2009 submissions referenced above and considers that, in order to comply with the directives of Telecom Decision 2005-61, Cable Cable is required to provide the following additional information:
a) copies of all proposed customer notification texts that Cable Cable would use in its customer starter kit, scripts used by sales personnel upon service activation, and marketing material used for television, radio, and printed media; and
b) a copy of the telephone set warning sticker, or the text that would appear on the sticker, which indicates that, in addition to where to find additional information regarding VoIP 9-1-1, when dialing 9-1-1 the customer must be prepared to provide their present address/location.
Accordingly, Cable Cable is to submit the above-noted customer notification information for Commission review, no later than 14 calendar days from the date of this letter. The company’s letter should indicate the file number noted above with the subject title “Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller”.
Commission staff further notes that upon a check of the reseller registration list, Cable Cable does not appear to be registered with the Commission. Pursuant to Regulatory framework for voice communication services using Internet Protocol, Telecom Decision CRTC 2005-28, 12 May 2005, the Commission directed that, as a condition of obtaining services from a local exchange carrier (LEC) or other telecommunications service provider, local VoIP service providers that were not operating as LECs were to register with the Commission as resellers. Local VoIP service providers operating over their own facilities were required to register as competitive local exchange carriers (CLECs).
Cable Cable is therefore required to register with the Commission as a reseller no later than 14 calendar days for the date of this letter. Registration letters must indicate the name and address of the company, the services that are to be offered and in what locations, the name and title of a contact person, and as applicable, their telephone number, facsimile number and e-mail address.
Your response can be submitted using the online service at the Commission’s website (www.crtc.gc.ca) under the Telecommunications Sector link by selecting the option «Submit a telecom-related document online» and further selecting the appropriate application type. Submissions should be addressed to:
Robert A. Morin
Canadian Radio-television and Telecommunications Commission
Should you have any questions regarding the above, please do not hesitate to contact us.
‘Original signed by S. Bédard’
Senior Manager, Tariffs
cc: C. Abbott, CRTC (819) 997-4509
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