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Our Ref.: 8663-C12-201015470
Mr. Leo Maroussi
Base Telecom Inc.
4000, Steeles Avenue West, suite 205
Dear Mr. Maroussi:
Re: Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller
Pursuant to paragraphs 9 and 15 of Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Telecom Decision 2005-61), local VoIP service providers are required to submit to the Commission their proposed customer notification texts, prior to their use, for Commission review. The proposed texts must adhere to Emergency Services Working Group Consensus Report ESRE039D – Customer Notification Issues re: 9-1-1 Calls on VoIP, 21 July 2005 (the Report), and paragraphs 11 to 13 of Telecom Decision 2005-61.
On 11 June 2009, Base Telecom Inc. (Base Telecom) filed its proposed customer notification texts regarding its 9-1-1 emergency service, including the starter kit and a copy of the warning sticker. On 22 July 2009, Base Telecom submitted additional VoIP 9-1-1 notification texts in response to a commission letter dated 9 July 2009 requesting such additional information.
In order to comply with the directives of Telecom Decision 2005-61, on 21 August 2009, Commission staff requested Base Telecom to reflect certain information in its online terms of service, as well as in all its other online material as follows:
a) a description of the 9-1-1 service offered by Base Telecom;
b) a description of the differences between the VoIP 9-1-1 service that is provided by the company and traditional 9-1-1 service, i.e. where the 9-1-1 emergency call is routed;
c) a notification to customers to be prepared to confirm their location and call-back number with the operator who answers the 9-1-1 call since the operator may not have this information;
d) a notification to customers of the circumstances in which 9-1-1 service would or would not be available, i.e. during a power and/or broadband internet outage;
d) a notification to customers of the need to ensure that their location information is kept current with Base Telecom since the operator may assume that they are at the last registered address if they are unable to speak during the 9-1-1 call; and
f) a notification to customers to not hang up during a 9-1-1 call until told to do so, and to call back if the call gets disconnected.
Commission staff notes that Base Telecom has yet to submit this information.
Accordingly, Base Telecom is to submit the above-noted customer notification information for Commission review, no later than 14 calendar days from the date of this letter. The company’s letter should indicate the file number noted above with the subject title “Obligations of local VoIP service providers with respect to 9-1-1 emergency service and registration as a reseller”.
Commission staff further notes that upon a check of the reseller registration list, Base Telecom does not appear to be registered with the Commission. Pursuant to Regulatory framework for voice communication services using Internet Protocol, Telecom Decision CRTC 2005-28, 12 May 2005, the Commission directed that, as a condition of obtaining services from a local exchange carrier (LEC) or other telecommunications service provider, local VoIP service providers that were not operating as LECs were to register with the Commission as resellers. Local VoIP service providers operating over their own facilities were required to register as competitive local exchange carriers (CLECs).
Base Telecom is therefore required to register with the Commission as a reseller no later than 14 calendar days for the date of this letter. Registration letters must indicate the name and address of the company, the services that are to be offered and in what locations, the name and title of a contact person, and as applicable, their telephone number, facsimile number and e-mail address.
Your response can be submitted using the online service at the Commission’s website (www.crtc.gc.ca) under the Telecommunications Sector link by selecting the option «Submit a telecom-related document online» and further selecting the appropriate application type. Submissions should be addressed to:
Robert A. Morin
Canadian Radio-television and Telecommunications Commission
Should you have any questions regarding the above, please do not hesitate to contact us.
‘Original signed by S. Bédard’
Senior Manager, Tariffs
cc: C. Abbott, CRTC (819) 997-4509
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