This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.

Ottawa, 27 October 2010

Our Reference:  8638-C12-200512964


Mr. Peter Russo
Chief Financial Officer
Y-Max Communications Corporation and magicJack LP
P.O. Box 6785
West Palm Beach, Florida, USA
Dear Mr. Russo:

Re: Follow-up – Provision of 9-1-1 service for customers in Canada

On 17 September 2010, Commission staff issued a letter to magicJack LP (magicJack) regarding the absence of 9-1-1 service to its Canadian customers.  Accordingly, magicJack was required to:

1. implement 9-1-1 service in Canada by 15 October 2010 in accordance with the   Commission’s requirements;

2. implement the customer notification requirements in Telecom Decision 2005-61 by 15 October 2010;

Further, the company was to provide to the Commission, within 10 business days:

3. details of its 9-1-1 implementation plan, including information on network infrastructure, routing and which 9-1-1 answering bureaus / third-party call centres it intends to use to provide 9-1-1 service, as well as implementation milestones;

4. identify which local exchange carriers (LECs) and/or local service providers currently provide magicJack with network resources and Canadian telephone numbers to allow it to offer service in Canada.

On 1 October 2010, Goodmans LLP, as the representative of magicJack LP, responded to all of the above-noted requirements including that magicJack was on track to implement 9-1-1 service in Canada by the 15 October 2010.

By way of  follow-up regarding the implementation of 9-1-1 service to its Canadian customers, magicJack is to:

1. confirm that 9-1-1 service for its Canadian customers was implemented 15 October;

2. confirm that the customer notification requirements in Telecom Decision 2005-61, the customer notification text for which was approved by Commission staff for magicJack 10 September 2009, was implemented on 15 October 2010; and

3. update its website, and confirm that it has done so, to reflect the approved customer notification text referenced above, and specify therein that 9-1-1 service is now provided to Canadian customers.

Accordingly, magicJack is to rely with respect to the above-noted requirements no later than 7 calendar days from the date of this letter.

Yours sincerely,

‘Original signed by S. Bédard’

Suzanne Bédard
Senior Manager, Tariffs

cc: Dem Magmanlac, CRTC (819) 953-6638
Jamie Baillie:
Michael Koch:

Date modified: