ARCHIVED - Letter
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Ottawa, 12 October 2010
Our Reference: 8638-C12-200512964
Mr. Satyam R. Talati
Pulse Telecom Inc.
1230 Liberty Bank Ln., Suite 320
Dear Mr. Talati:
Re: Follow-up to Decision 2005-61 - Obligations of local VoIP service providers with respect to 9-1-1 emergency service customer notification requirements
Pursuant to paragraphs 9 and 15 of Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Decision 2005-61), local VoIP service providers are required to submit to the Commission their proposed customer notification texts, prior to use, for Commission review. The proposed texts must adhere to Emergency Services Working Group Consensus Report ESRE039D – Customer Notification Issues re: 9-1-1 Calls on VoIP, 21 July 2005 (the Report), and paragraphs 11 to 13 of Decision 2005-61.
On 16 September 2010, Pulse Telecom Inc. (Pulse Telecom) filed its proposed customer notification texts with respect to its local VoIP 9-1-1 emergency service. Commission staff has reviewed the submission and considers that, in order to comply with the directives of Decision 2005-61, Pulse Telecom is required to modify its proposed customer notification materials to include the following:
- notification to the customer to not disconnect the 9-1-1 call, until told to do so by the emergency dispatcher, and should the call be inadvertently disconnected to call back immediately.
Accordingly, Pulse Telecom is to resubmit its customer notification materials for Commission review to reflect the above information, no later than 14 calendar days from the date of this letter.
The company’s letter should indicate the file number noted above with the subject title “Follow-up to Decision 2005-61 – Customer notification requirements for local VoIP service providers”. The letter can be submitted using the online service at the Commission’s website (www.crtc.gc.ca) under the Telecommunications Sector link and selecting the option of « Submit a telecom-related document online ». Submissions should be addressed to:
Robert A. Morin
Canadian Radio-television and Telecommunications Commission
Should you have any questions regarding the information requested in this letter, please do not hesitate to contact us.
‘Original signed by S. Bédard’
Senior Manager, Tariffs
cc: C. Abbott, CRTC (819) 997-4509
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