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Ottawa, 7 October 2010

Our Ref.: 8638-C12-200512964


Mr. Harpreet Randhawa
Managing Director
193 Martin Valley Road
Calgary, Alberta  T3J 4P6

Dear Mr. Randhawa:

Re: Follow-up to Telecom Decision CRTC 2005-61 – Customer notification requirements for local VoIP service providers with respect to 9-1-1 emergency services

Pursuant to paragraphs 9 and 15 of Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005, local VoIP service providers are required to submit to the Commission their proposed customer notification texts, prior to their use, for Commission review.  The proposed texts must adhere to Emergency Services Working Group Consensus Report ESRE039D – Customer Notification Issues re: 9-1-1 Calls on VoIP, 21 July 2005, and paragraphs 11 to 13 of Decision 2005-61.

On 20 January 2009, VOIS submitted its revised customer notification materials and confirmed that the company is currently working on implementing 9-1-1 service.  On
21 January 2009, Commission staff requested VOIS to inform the Commission by way of letter when it begins to provide 9-1-1 service.  VOIS was also requested to provide at the same time a copy of the company’s proposed telephone set warning sticker or, in the alternative, the text that will appear on the sticker.  The Commission has yet to receive a response to this request.

By way of follow-up, VOIS is to:

1. inform the Commission as to whether or not it has implemented 9-1-1 service in compliance with the requirements set out in Decision 2005-21.  If the implementation has not taken place, VOIS is required to provide a time frame as to when it expects the implementation to be completed; and

2. provide a copy of the proposed telephone set warning sticker or, in the alternative, the text that will appear on the sticker, regardless of whether 9-1-1 service has been implemented.

Your submission is required no later than 14 calendar days from the date of this letter.  It should indicate the reference number noted above with the subject title “Follow-up to Decision 2005-61 – Customer notification requirements for local VoIP service providers”. The letter can be submitted using the online service at the Commission’s web site

Should you have any questions regarding the information requested in this letter, please do not hesitate to contact us.


Original signed by

Suzanne Bédard
Senior Manager, Tariffs

c.c.:  C. Abbott, CRTC (819)-997-4509

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