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Ottawa, 1 October 2010

Our Ref.: 8638-C12-200512964


Ms Lisa Goetz
OneConnect Services Inc.
48 Young Street
Suite 1200
Toronto, Ontario  M4E 1G6

Dear Ms Goetz:

Re: Follow-up to Telecom Decision CRTC 2005-61 - Customer notification requirements for local VoIP service providers with respect to 9-1-1 emergency services

Pursuant to paragraphs 9 and 15 of Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 - Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Decision 2005-61), local VoIP service providers are required to submit to the Commission their proposed customer notification texts, prior to their use, for Commission review.  The proposed texts must adhere to Emergency Services Working Group Consensus Report ESRE039D - Customer Notification Issues re: 9-1-1 Calls on VoIP, 21 July 2005 (the Report), and paragraphs
11 to 13 of Decision 2005-61.

On 5 January 2006, Commission staff issued a letter to OneConnect Services Inc.(OneConnect) whereby the company was advised that its revised proposed text, that had been issued to the Commission by letter dated 22 December 2005 related to customer notifications, had been approved.

However, it has come to the attention of Commission staff that OneConnect’s Terms and Conditions, available on its web site,, do not reflect the approved text referred to in the above-noted Commission letter dated 5 January 2006.

OneConnect is therefore to update the section of its Terms and Conditions entitled
“9-1-1 Emergency Calling Limitations” to reflect the approved text and inform the Commission of its completion within 14 calendar days from the date of this letter. Commission staff notes that the page on OneConnect’s web site entitled “9-1-1 Info” reflects the approved text.

Should you have any questions regarding the above, please do not hesitate to contact us.

Yours sincerely,

Original signed by

Suzanne Bédard
Senior Manager, Tariffs

c.c.: C. Abbott, CRTC (819) 997-4509

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