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Ottawa, 1 October, 2010

Our Ref.: 8638-C12-200512964


Mr. Kurt Lange
US Internet
12450 Wayzata Blvd., Suite 121
Minnetonka, MN
55305 USA

Dear Mr. Lange:

Re: Follow-up to Telecom Decision CRTC 2005-61 – Customer notification requirements for local VoIP service providers with respect to 9-1-1 emergency services

Pursuant to paragraphs 9 and 15 of Follow-up to Emergency services obligations for local VoIP service providers, Decision 2005-21 – Customer notification requirements, Telecom Decision CRTC 2005-61, 20 October 2005 (Decision 2005-61), local VoIP service providers are required to submit to the Commission their proposed customer notification texts, prior to their use, for Commission review.  The proposed texts must adhere to Emergency Services Working Group Consensus Report ESRE039D – Customer Notification Issues re: 9-1-1 Calls on VoIP, 21 July 2005 (the Report), and paragraphs 11 to 13 of Decision 2005-61.

US Internet filed revisions to its proposed customer notification text with respect to its local VoIP 9-1-1 emergency service on 16 December 2009.  Commission staff has reviewed the customer notification text and determined that US Internet’s filing will require a minor correction to be fully compliant with the directives under Decision 2005-61.

US Internet is required to modify Section 3) 9-1-1 & Service Limitations to correct references it makes to Sections 3.1 – 3.8 which do not appear in the text that follows.

Accordingly, US Internet is requested to modify its proposed customer notification text and to resubmit for Commission review no later than two weeks from the date of this letter.

The company’s letter should indicate the file number noted above with the subject title “Follow-up to Decision 2005-61 – Customer notification requirements for local VoIP service providers”.  The letter can be submitted using the online service at the Commission’s website ( under the Telecommunications Sector link and selecting the option of « Submit a telecom-related document online ».  Submissions should be addressed to:

Robert A. Morin
Secretary General
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario  K1A 0N2

Should you have any questions regarding the information requested in this letter, please do not hesitate to contact us.

Yours sincerely,

Original signed by

Suzanne Bédard
Senior Manager, Tariffs

c.c.: C. Abbott, CRTC (819) 997-4509

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