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Ottawa, 16 September 2010


Our Reference: 8740-T46-201013945


Mr. Hal Reirson
Senior Regulatory Advisor
TELUS Communications Company
10020-100 Street NW, Floor 21
Edmonton, Alberta
T5J 0N5

RE: TELUS Communications Company Tariff Notices 393 and TCBC Tariff Notice 4339

Dear Mr. Reirson:


The Commission received applications by TELUS Communications Company (TELUS or the company), dated 18 August 2010, in which the company proposed revisions to the former TELUS Communications Inc. General Tariff Item 300 – Call Management Services and the former TELUS Communications (B.C) Inc. General Tariff Item 2234 – Internet Call Director in order to withdraw Internet Call Director service, effective 1 December 2010.

TELUS is to provide responses to the attached interrogatories by 30 September 2010.

Where a document is to be filed or served by a specific date, the document must be actually received, not merely sent, by that date.


Yours sincerely,


“Original signed by S. Bédard”


Suzanne Bédard
Senior Manager, Tariffs


cc: Joseph Cabrera, CRTC (819) 934-6352,





TELUS Tariff Notices 393 and 4339 - Interrogatories


1. In its applications, TELUS submitted that it is no longer practical for the company to offer Internet Call Director (ICD) service.

a. Provide a detailed discussion of the reasons why, in the company’s view, it is no longer practical to offer ICD service, and

b. Provide a description of the activities and a list of the associated costs if the Commission determines that TELUS should continue to provide the ICD service in areas where High-Speed Internet access is not available and allows the company to withdraw it only when such access becomes available.

2. With regards to TELUS submission that only 23 percent of ICD customers had used the service in the 90 days preceding the application date.

a. Identify how the use of ICD service is measured, and

b. Identify whether this means that 77 percent of ICD customers had not used Dial-up Internet access in the 90 days preceding the application date. If not, explain why not.

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