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Ottawa, 25 June 2010
Our Reference: 8646-C12-200815400
BY E-MAIL
Christine J. Prudham
Vice President, General Counsel
Barrett Xplore Inc.
625 Cochrane Drive Suite 1000
Markham, ON L3R 9R9
cjprudham@barrettxplore.com
Dear Ms. Prudham:
Re: ExaTEL complaint regarding Barrett Xplore traffic shaping
The Commission has received electronic mail from Vianet Internet Solutions, also known as ExaTEL (“ExaTEL”), alleging that traffic shaping practices followed by Barrett Xplore are adversely affecting VoIP traffic from its customers. A copy of the correspondence with ExaTEL is attached.
Please provide the Commission with a response to the issues raised by ExaTEL, with a copy of the response directed to ExaTEL.
Furthermore, Commission staff notes that, pursuant to paragraph 126 of Telecom Regulatory Policy 2009-657, Review of the Internet traffic management practices of Internet service providers, 21 October 2009, Internet traffic management practices (ITMPs) which result in the noticeable degradation of time-sensitive Internet traffic such as VoIP traffic require prior Commission approval under section 36 of the Telecommunications Act. Accordingly, please comment on whether Barrett Xplore’s ITMPs result in the noticeable degradation of VoIP traffic and therefore require prior Commission approval.
Responses to these issues should be provided by 15 July 2010. Please direct any questions about this request to Patrick Owens of my staff, who is available at (819) 953-7159 or patrick.owens@crtc.gc.ca
Yours sincerely,
Original signed by
Lynne Fancy
Director General
Competition, Costing and Tariffs
Telecommunications
c.c.: Kathleen Turnsek, Vianet/ExaTEL, kturnsek@vianet.ca
Patrick Owens, CRTC, patrick.owens@crtc.gc.ca
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