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Ottawa, 11 May 2010

File No.  8665-C12-200807943

By email

Interested Parties to Accessibility of telecommunications and broadcasting services, Telecom Regulatory Policy CRTC 2009-430

Re:  Implementation of Internet Protocol (IP) Relay Services – Date for comments on TELUS’s Request for Extension

Dear Madams and Sirs:

In Accessibility of telecommunications and broadcasting services, Broadcasting and Telecom Regulatory Policy CRTC 2009-430, 21 July 2009, the Commission ordered that all local exchange carriers (LECs), including wireless CLECs, and voice over IP (VoIP) providers that are required to provide Teletypewriter (TTY) Relay to provide Internet Protocol (IP) Relay service by 21 July 2010.  The Commission allowed parties to satisfy the obligation to provide IP Relay by providing the service directly or by outsourcing the provision of the service to a third-party.

On 5 March 2010, Bell Canada and Bell Aliant Regional Communications, Limited Partnership (Bell Aliant) requested a two-month extension, until 21 September 2010, for their IP Relay implementation, which the Commission approved in a letter dated 30 March 2010.

On 3 May 2010, TELUS Communications Company Inc. (TELUS) filed a letter with the Commission in which it submitted that, in order to provide a robust, high-quality IP Relay service, it required the following extensions for the reasons set out in its letter:

TELUS submitted that it is planning on launching its wholesale IP Relay in a rolling fashion that provides access to IP Relay for as many end-users as quickly as possible.

Parties may file written comments with the Commission on this matter by 26 May 2010.

TELUS may file written reply with the Commission on this matter by 1st June 2010.

Submissions will be posted on the Commission’s website.

The above material must be received, not merely sent, by the dates provided herein.

Yours sincerely,


Martine Vallee
Director, Social and Consumer Policy

c.c.: Celia Millay, CRTC 819-934-1358


Distribution list:


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I.e. to TELUS’s retail customers in its ILEC territories in Alberta, British Columbia and Quebec.

I.e. to customers of TELUS’s wholesale IP Relay.

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