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Ottawa, 5 March 2010

Our Reference: 8622-R28-200913344


Mr. David Palmer

Director – Regulatory Affairs

Bell Canada

160 Elgin Street, Floor 19

Ottawa, Ontario  K2P 2C4

RE: Rogers Cable Communications Inc. – Part VII Application requesting that the Commission review the appropriateness of the ILECs controlling the E9-1-1 system in a competitive environment

Dear Mr. Palmer:

On 28 September 2009, the Commission received the above-noted application from
Rogers Cable Communications Inc. (RCCI).  In its application, RCCI identified several concerns regarding the manner in which the E9-1-1 system is managed by Bell Canada.

One such concern pertained to the frequent unavailability of Bell Canada’s E9-1-1 web portal, which enables competitive local exchange carriers (CLECs) and wireless carriers to enter information, such as cell/sector information, in the automatic location identification (ALI) database.

In its comments, Bell Canada acknowledged that it has experienced difficulties with its web portal and recognized that the problem was unacceptable.  Bell Canada submitted that it has taken corrective action and that, at the time of its 28 October 2009 comments, the portal had only been down once since June 2009.

As Commission staff noted in its letter of 5 March 2010 addressing RCCI’s Part VII application, the reliability of Bell Canada’s web portal is important to ensure CLECs and wireless carriers can enter ALI information in a timely fashion.

As such, Bell Canada is to provide the Commission with a status report detailing the nature of the problem, an update on how often the web portal has been down since June 2009, and for how long, details regarding the corrective measures Bell Canada took to solve the problem, and the measures that have been put in place to ensure that the problem does not reoccur.

Bell Canada is to file this status report with the Commission by 31 March 2010.

Bell Canada is also to submit an update to the Commission on 31 March 2011, showing how often its web portal service was down over the past twelve months, if at all, and for how long.


Original signed by

Paul Godin

Director General

Competition, Costing and Tariffs


c.c.: ILECs



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