ARCHIVED - Letter
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Ottawa, 22 January 2010
Our Reference: 8646-C12-200815400
Mr. Ken Engelhart
Senior Vice President, Regulatory Affairs
Rogers Communications Inc.
333 Bloor Street East
Toronto, Ontario M4W 1G9
Dear Mr. Engelhart:
RE: Follow up to Telecom Regulatory Policy 2009-657
In Telecom Regulatory Policy 2009-657, Review of the Internet traffic management practices of Internet service providers, 21 October 2009 (TRP 2009-657), the Commission determined that Internet service providers (ISPs) must disclose certain information to their retail customers regarding any technical Internet traffic management practices (ITMPs) that they apply to their retail Internet services. Specifically, ISPs are required to disclose prominently on their web sites, the reasons for the ITMP, when the ITMP is applied, what Internet traffic is affected by the ITMP and the specific impact that the ITMP has on retail Internet speeds.
ISPs are also required to refer to their online disclosures in their marketing material, customer contracts and terms of service.
Commission staff has reviewed the information provided on Rogers’ web site at http://www.rogers.com/web/link/hispeedBrowseFlowDefaultPlans. Based on its review, Commission staff considers that Rogers is not in compliance with TRP 2009-657 because:
• The description of Rogers’ ITMP practices is not sufficiently prominent on the Web pages that describe Rogers’ Internet services.
In order to address this concern, Rogers is to:
• Include direct links to Rogers’ ITMP disclosure on each Web page where Internet services are listed and/or described. The link, or the wording around the link, should clearly indicate that it leads to information related to Rogers’ ITMP disclosure (e.g. “For information on Rogers’ Internet traffic management practices, click here.“)
Rogers is to address these issues within thirty (30) days of its receipt of this letter. Should there be any questions regarding this request, please call Joanne Baldassi at (819) 997-4576.
Original signed by
Competition, Costing and Tariffs
c.c.: Joanne Baldassi, CRTC, 819-997-4576 firstname.lastname@example.org
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