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Ottawa, 22 January 2010

Our Reference:  8646-C12-200815400



Mr. David Palmer

Director, Regulatory Affairs

Bell Canada

160 Elgin Street, 19th floor

Ottawa, Ontario  K2P 2C3



Dear Mr. Palmer:


RE:  Follow up to Telecom Regulatory Policy 2009-657


In Telecom Regulatory Policy 2009-657, Review of the Internet traffic management practices of Internet service providers, 21 October 2009 (TRP 2009-657), the Commission determined that Internet service providers (ISPs) must disclose certain information to their retail customers regarding any technical Internet traffic management practices (ITMPs) that they apply to their retail Internet services.  Specifically, ISPs are required to disclose prominently on their web sites, the reasons for the ITMP, when the ITMP is applied, what Internet traffic is affected by the ITMP and the specific impact that the ITMP has on retail Internet speeds.


ISPs are also required to refer to their online disclosures in their marketing material, customer contracts and terms of service.

Commission staff has reviewed the information provided on Bell Canada’s web site at  Based on its review, the Commission staff considers that Bell Canada is not in compliance with TRP 2009-657 because:



In order to address this concern, Bell Canada is to:


Bell Canada is to address these issues within thirty (30) days of its receipt of this letter.  Should there be any questions regarding this request, please call Joanne Baldassi at (819) 997-4576.



Yours sincerely,


Original signed by


Paul Godin

Director General

Competition, Costing and Tariffs


c.c.:  Joanne Baldassi, CRTC, 819-997-4576

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