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Our Reference: 8646-C12-200815400
Mr. David Palmer
Director, Regulatory Affairs
160 Elgin Street, 19th floor
Ottawa, Ontario K2P 2C3
Dear Mr. Palmer:
RE: Follow up to Telecom Regulatory Policy 2009-657
In Telecom Regulatory Policy 2009-657, Review of the Internet traffic management practices of Internet service providers, 21 October 2009 (TRP 2009-657), the Commission determined that Internet service providers (ISPs) must disclose certain information to their retail customers regarding any technical Internet traffic management practices (ITMPs) that they apply to their retail Internet services. Specifically, ISPs are required to disclose prominently on their web sites, the reasons for the ITMP, when the ITMP is applied, what Internet traffic is affected by the ITMP and the specific impact that the ITMP has on retail Internet speeds.
ISPs are also required to refer to their online disclosures in their marketing material, customer contracts and terms of service.
Commission staff has reviewed the information provided on Bell Canada’s web site at http://www.bell.ca/shopping/PrsShpInt_NewAccess.page?userType=NEW. Based on its review, the Commission staff considers that Bell Canada is not in compliance with TRP 2009-657 because:
- The description of Bell Canada’s ITMP practices are not sufficiently prominent on the Web pages that describe Bell Canada’s Internet services.
In order to address this concern, Bell Canada is to:
- Include direct links to Bell Canada’s ITMP disclosure on each Web page where Internet services are listed and/or described. The link, or the wording around the link, should clearly
- indicate that it leads to information related to Bell Canada’s ITMP disclosure (e.g.“For information on Bell Canada’s Internet traffic management practices, click here.“).
Bell Canada is to address these issues within thirty (30) days of its receipt of this letter. Should there be any questions regarding this request, please call Joanne Baldassi at (819) 997-4576.
Original signed by
Competition, Costing and Tariffs
c.c.: Joanne Baldassi, CRTC, 819-997-4576 firstname.lastname@example.org
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