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Our Reference: 8646-C12-200815400
Mr. Jean Brazeau
Senior Vice President, Regulatory
Shaw Communications Inc.
630 – 3rd Avenue SW, Suite 900
Calgary, Alberta T2P 4L4
Dear Mr. Brazeau:
RE: Follow up to Telecom Regulatory Policy 2009-657
In Telecom Regulatory Policy 2009-657, Review of the Internet traffic management practices of Internet service providers, 21 October 2009 (TRP 2009-657), the Commission determined that Internet service providers (ISPs) must disclose certain information to their retail customers regarding any technical Internet traffic management practices (ITMPs) that they apply to their retail Internet services. Specifically, ISPs are required to disclose prominently on their web sites, the reasons for the ITMP, when the ITMP is applied, what Internet traffic is affected by the ITMP and the specific impact that the ITMP has on retail Internet speeds.
ISPs are also required to refer to their online disclosures in their marketing material, customer contracts and terms of service.
Commission staff has reviewed the information provided on Shaw’s web site at http://www.shaw.ca/en-ca/ProductsServices/Internet/. Based on its review, Commission staff considers that Shaw is not in compliance with TRP 2009-657 because:
1. The links to the description of Shaw’s ITMP are not sufficiently prominent on the Web pages that describe Shaw’s Internet services.
2. The description of Shaw’s ITMP does not indicate the specific impact of the ITMP on the upload speed of peer-to-peer applications.
In order to address these concerns, Shaw is to:
1. Include direct links to Shaw’s ITMP disclosure on each Web page where Internet services are listed and/or described. The link, or the wording around the link, should clearly indicate that it leads to information related to Shaw’s ITMP disclosure (e.g. “For information on Shaw’s Internet traffic management practices, click here.”
2. Modify the description of Shaw’s ITMP to identify the specific impact on the upload speed of peer-to-peer applications.
Shaw is to address these issues within thirty (30) days of its receipt of this letter. Should there be any questions regarding this request, please call Joanne Baldassi at (819) 997-4576.
Original signed by
Competition, Costing and Tariffs
c.c.: Joanne Baldassi, CRTC, 819-997-4576 firstname.lastname@example.org
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