This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.


Ottawa, 10 September 2009


File Nos.: 8740-B2-200906430


Mr. David Palmer
Director – Regulatory Affairs
Bell Canada
160 Elgin Street, 19th Floor
Ottawa, Ontario K2P 2C3

Dear Mr. Palmer:

RE: Bell Canada Tariff Notice 7191 and Bell Aliant Tariff Notice 253 – Calling Features, Voice Activated Dialing

On 26 July 2009, the Commission received comments from the Neil Squire Society (Neil Squire) on the above tariff notices. Neil Squire submitted that individuals that would benefit the most from the Voice Activated Dialing (VAD) service are also the least able to afford to subscribe to the service as price remains a major barrier to individuals with disabilities and especially individuals with intermediate to severe mobility impairments.

On 1st September 2009, Bell Canada and Bell Aliant Regional Communications, Limited Partnership (the companies) submitted a reply comment. The companies did not address the issue of price raised by Neil Squire.

Commission staff therefore requests that the companies identify what percentage of demand figures provided in the cost study represents persons with disabilities. Commission staff further requests that the companies comment on the appropriateness of offering a 50% discount off of the monthly rate for VAD to persons with disabilities.

The companies are requested to provide responses to these questions by 18 September 2009.

Yours sincerely,

Original signed by

Suzanne Bédard
Senior Manager, Tariffs

c.c.: Joanne Baldassi, CRTC, (819) 997-4576,

Date modified: