ARCHIVED - Letter
This page has been archived on the Web
Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.
Ottawa, 22 July 2008
File No.: 8661- C122-200815889
BY E-MAIL
Mr. Marcel Mercia
Chief Operating Officer
Cybersurf Corp.
300 West Tower, 1144-29th Ave. NE
Calgary, Alberta
T2E 7P1
Ms. Monica Song
Fraser Milner Casgrain LLP
99 Bank Street, Suite 1420
Ottawa, Ontario
K1P 1H4
Mr. Bill Abbott
Senior Counsel - Regulatory Law
Bell Canada
160 Elgin Street, 19th Floor
Ottawa, Ontario
K2P 2C4
Dear Mr. Mercia, Mr. Abbott, and Ms. Song:
Re: Cybersurf application for relief against Bell Canada regarding certain billing practices and disconnection
On 26 November 2008, Cybersurf Corp. (Cybersurf) made an application, pursuant to Part VII of the CRTC Telecommunications Rules of Procedure, requesting that the Commission make a number of orders with respect to Bell Canada's (Bell) billing practices and alleged arrears incurred by Cybersurf as a result of those practices.
In Service standards for the disposition of telecommunications applications , Telecom Circular CRTC 2006-11, 7 December 2006, the Commission stated that it would categorize Part VII applications into two types: Type 1 applications that generally do not involve multiple parties or raise significant policy issues, and Type 2 applications that do involve multiple parties and/or raise significant policy issues.
The Commission also adopted the following service standards for Part VII applications:
- Type 1 Part VII applications – 90 percent of determinations to be issued on an interim or final basis within four months of the close-of-record; and
- Type 2 Part VII applications – 85 percent of determinations to be issued on an interim or final basis within eight months of the close-of-record.
The Commission stated that it would inform applicants, by letter, within 10 days of the end of the comment period for applications, whether the application is considered to be a Type 1 or Type 2 application, and the applicable service standard.
Commission staff considers the above application to be a Type 1 application. It is expected that the Commission will issue a determination within 4 months from the close-of-record which was 10 July 2009.
Yours sincerely
'Original signed by P. Godin'
Paul Godin
Director General
Telecommunications - Competition, Costing & Tariffs
cc: R. Frenette, CRTC (819) 994-0245, rachelle.frenette@crtc.gc.ca
B. Natraj (Nat Natraj), CRTC (819) 953-5081, nat.natraj@crtc.gc.ca
- Date modified: