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Ottawa, 13 July 2009
File Nos.: 8740-B2-200906430
BY E- MAIL
Mr. David Palmer
Director – Regulatory Affairs
160 Elgin Street, 19th Floor
Dear Mr. Palmer:
RE: Bell Canada Tariff Notice 7191 and Bell Aliant Tariff Notice 253 – Voice dialing
On 21 April 2009, the Commission received applications by Bell Canada and Bell Aliant Regional Communications, Limited Partnership (the companies), under cover of Tariff Notices 7191 and 253, respectively, in which the companies proposed modifications to their respective General Tariff – Item 2165, Calling Features - Voice dialing, in order to reflect changes to the Voice Dialing feature.
The companies are requested to provide responses to the following additional interrogatories as set out in the Attachment by 28 July 2009.
Origina lsigned by S. Bédard
Senior Manager, Tariffs
cc: Joanne Baldassi , CRTC, (819) 997-4576, firstname.lastname@example.org
Canadian Association of the Deaf/Association des Sourds du Canada,
email@example.com , firstname.lastname@example.org , email@example.com
Belleville Association of the Deaf, firstname.lastname@example.org ,
Adaptive Technology Resource Centre, email@example.com
ARCH Disability Law Centre, firstname.lastname@example.org
Council of Canadians with Disabilities, email@example.com
Council of Canadians with Disabilities / Canadian Association of Independent
Living Centres, firstname.lastname@example.org
Canadian National Institute for the Blind (CNIB), email@example.com
Canadian Council of the Blind, firstname.lastname@example.org
Ottawa Deaf Centre, email@example.com
Ontario Association of the Deaf, firstname.lastname@example.org
The Canadian Hearing Society, email@example.com
Canadian Association for Community Living, firstname.lastname@example.org
Centre québécois de la déficience auditive, email@example.com
Public Interest Law Centre, firstname.lastname@example.org
Disability and Information Technologies (Dis-IT), email@example.com ;
Alliance for Equality of Blind Canadians/L'Alliance pour l'égalité des
Neil Squire Society, firstname.lastname@example.org
Chris Stark, email@example.com
Clayton Zekelman, clayton@MNSi.Net
1) In response to interrogatory 19May09-2, the companies noted that the new voice-activated dialing (VAD) platform provides VAD as a network-based feature and that it does not recognize the customer's primary interexchange carrier (PIC) selection. The Companies noted further that as the equal access feature would be required by a relatively small number of customers, developing the systems and processes to allow for long distance calls to be directly routed according to the customer's PIC selection would not be a cost-effective use of deferral account funds, or the Companies resources.
(a) Identify how the Companies plan to inform customers of the limitations regarding equal access.
(b) Identify how long it would take the Companies to develop the systems and processes to allow for long distance calls to be directly routed according to the customer's PIC selection.
2) In response to interrogatory 19May09-3, the companies noted that customers can request a change to the three second interval should they not want to connect to the VAD.
(a) Explain the basis on which the Companies determined that a three second interval would be sufficient
(b) Explain whether or not a longer interval could be provided at service launch (eg. ten seconds as opposed to three seconds) and customers would request reductions to the interval length, rather than increases.
(c) Specify whether or not the Companies plan to test this feature with the disabled community in order to determine if the three second interval is sufficient.
3) In response to interrogatory 19May09-5, the Companies stated that they expect that E9-1-1 functionality will be available in October 2009.
(a) Specify the date when E9-1-1 will be available.
(b) If E9-1-1 support is not expected to be available at service launch, identify when the Companies anticipate rolling out E9-1-1 support on the new VAD platform.
(c) If E9-1-1 support is not expected to be available at service launch, identify what the Companies will provide to customers in terms of notification regarding the limitations of Basic 9-1-1 (e.g. printed media, on-line materials, scripts for call centre personnel, websites).
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