This page has been archived on the Web

Information identified as archived on the Web is for reference, research or recordkeeping purposes. Archived Decisions, Notices and Orders (DNOs) remain in effect except to the extent they are amended or reversed by the Commission, a court, or the government. The text of archived information has not been altered or updated after the date of archiving. Changes to DNOs are published as “dashes” to the original DNO number. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats by contacting us.


Review of the Internet traffic management practices of Internet service providers


Ottawa, 5 June 2009

To:  (list of appearing parties)

From:  Sylvie Bouffard, Senior Public Hearings Officer

Further to your comments filed as part of the hearing on Review of the Internet traffic management practices of Internet service providers and your request to appear at the hearing , the Commission wishes to inform you that your presence is required at the hearing being held at the Conference Centre, Phase IV, 140 Promenade du Portage, Gatineau, Quebec. The hearing will start on 6 July 2009 at 9:00 a.m.

Order and Estimated Date of Appearance

The order and estimated date of appearance of the participants at the hearing are set out in the attached Schedule 1. The Commission will not amend the order of appearance, barring exceptional circumstances.

Participants are responsible for monitoring the progress of the hearing so that they will be aware of any Commission directives and ready to make their presentation on the day scheduled or, if necessary, the day before or after their scheduled date of appearance depending on the progress of the hearing. Please note that an audio link will be available throughout the hearing on the Commission's website at

Participant's Presentation and Issues to be Addressed by the Panel

A maximum of 15 or 10 minutes will be granted for each participant's presentation. In order to assist you in preparing your presentations for the hearing, participants are invited to review the attached Schedule 2 setting out the issues to be discussed at the hearing. Participants are asked to be prepared to provide their views on these issues. The Panel may also address with participants other concerns raised in Telecom Public Notice CRTC 2008-19, dated 20 November 2008, Review of the Internet traffic management practices of Internet service providers, and in comments filed.

Responsibilities of Participants

Participants are required to provide, to the Secretary at the hearing, 20 copies of their oral presentation including the seating plan of their presentation panel .

Participants must confirm their appearance, by no later than 19 June 2009, either by E-Mail at or by calling Sylvie Bouffard at 819-953-7927. Following confirmation of participants' attendance, the Commission will publish, if necessary, a revised order of appearance.

Schedule 1 


Review of the Internet traffic management practices of Internet service providers

6 July 2009
Gatineau, Quebec
(REVISED)Order and Date of Appearance



Monday, 6 July 2009

Appearing individually
1. Sandvine Incorporated
2. Juniper Networks
3. National Union
4. Public Interest Advocacy Centre
Tuesday, 7 July 2009
Appearing individually
5. Open Internet Coalition
7. Coalition of Internet Service Providers
8. Jason Roks
9. Norm Friesen
10. Vaxination informatique (Jean-Francois Mezei)
Wednesday, 8 July 2009
11. Independent Film and Television Alliance
12. Canadian Film & Television Production Association
Appearing individually
13. Council of Canadians with Disabilities and ARCH Disability Law Centre
14. Alliance of Canadian Cinema, Television and Radio Artists
15. MTS Allstream
Thursday, 9 July 2009
Appearing individually
16. Canadian Association of Internet Providers
17. Canadian Internet Policy and Public Interest Clinic on behalf of Campaign for Democratic Media
18. Execulink Telecom
19. Primus Telecommunications Canada Inc.
Friday, 10 July 2009
Appearing individually
20. Telus Communications Company 
21. Cybersurf
22. Cogeco Cable Inc.
23. Barrett Xplore Inc.
Monday, 13 July 2009
Appearing individually
24. Union des consommateurs
25. Rogers Communications Inc.
26. Quebecor Media, on behalf of Videotron ltée
27. Shaw Communications Inc.
28. Bell Aliant Communications Partnership and Bell Canada

Schedule 2

Issues to be discussed at the 6 July 2009 public hearing on the Internet traffic management practices (ITMPs) of Canadian Internet service providers (ISPs)

The Commission approaches this hearing with the following objective in mind:


For the purposes of this hearing, the Commission adopts the following definition and preliminary assumptions:


The term “Internet traffic” refers to any data traffic carried on the public Internet, regardless of the underlying technology. Traffic that is carried on a service provider's network but not on the public Internet such as a licensed IPTV service or a managed VoIP service is not considered public Internet traffic.


Parties may choose to comment on the aforementioned objective, definition and preliminary assumptions in their presentations at the public hearing.  

On the basis of the above, the Commission wishes to inform appearing parties that it intends to focus on the following issues:

1. Acceptability of Internet traffic management practices

•  What are acceptable ITMPs?

•  What are the criteria for identifying acceptable ITMPs?

•  Which ITMPs, if any, should be considered totally unacceptable?

2. Internet service provider disclosure

•  Should ISPs disclose their ITMPs, and if so, in what form?

•  If disclosure requirements are appropriate, should they be applied to both retail and wholesale services?

•  If disclosure requirements are appropriate, what limitations to disclosure should there be in order to protect confidential information of ISPs?

3. Privacy

•  Does the use of ITMP technologies raise privacy concerns?

•  If so, are additional rules required to contribute to the protection of personal privacy?

•  What would the impact of such rules be on the ability of ISPs to manage their networks?

4. Wholesale services

•  Is the application of certain ITMPs to wholesale services appropriate?

•  If so, under what circumstances?

5. Mobile wireless carriers

•  Is there a need for the Commission to specify what ITMPs are acceptable in relation to wireless carriers?

6. Scope of section 36

•  What is the analytical framework that the Commission should adopt vis-à-vis ITMPs and section 36 of the Act?

Addressing these main issues with appearing parties at the public hearing will assist the Commission in developing a complete record on which it can base its determinations.


Date modified: