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Ottawa, 14 May 2009


File Nos.: 8740-B2-200904715




Mr. David Palmer
Director – Regulatory Affairs
Bell Canada
160 Elgin Street, 19th Floor
Ottawa ON   K2P 2C3


Dear Mr. Palmer:


RE: Bell Canada Tariff Notice 7180 and Bell Aliant Tariff Notice 241 – Voice Dialing


On 9 March 2009, the Commission received an application by Bell Canada and Bell Aliant Regional Communications, Limited Partnership (the companies), under cover of Tariff Notices (TN) 7180 and 241, in which the company proposed a modification to its Voice Activated Dialing (VAD) feature for business customers.   The companies also indicated that they were planning to modify the VAD service for residential customers, and to limit the availability of the modified service to residential customers only.


On 7 April 2009, the Commission issued a letter requesting that the companies provide justification in their subsequent submissions as to why the modified VAD service would not be offered in the business market.   The companies were also requested to serve a copy of their submission on the parties that were involved in the accessibility-related matters in the deferral account proceeding.


On 21 April 2009 the companies filed a proposal, under cover of TN 253 and TN 7191, to redesign the existing VAD feature for residential customers.   The companies noted that they intended to limit the new VAD feature to residential customers only.


On 30 April 2009, by way of letter, Commission staff informed the companies that it intended to issue interrogatories with respect to TN 253 and TN 7191.   In light of this, and the fact that the record of the proceedings filed under TN 253 and TN 7191 have not yet closed, the applications filed under cover of TN 7180 and TN 241 will not be disposed of within 45 business days.   The Commission intends to dispose of these applications by August 2009.


Yours sincerely,


Original signed


Suzanne Bédard
Senior Manager, Tariffs


Joanne Baldassi , CRTC, (819) 997-4576,
Provinicial Services for the Deaf and Hard of Hearing,
Canadian Association of the Deaf/Association des Sourds du Canada,,,,
Belleville Association of the Deaf,,
Adaptive Technology Resource Centre,
ARCH Disability Law Centre,
Council of Canadians with Disabilities,
Council of Canadians with Disabilities / Canadian Association of Independent Living Centres,
Canadian National Institute for the Blind (CNIB),
Canadian Council of the Blind,
Ottawa Deaf Centre,
Ontario Association of the Deaf,
The Canadian Hearing Society,
Canadian Association for Community Living,
Centre québécois de la déficience auditive,
Public Interest Law Centre,
Disability and Information Technologies (Dis-IT),;
Canadian Hard of Hearing Association/L'Association des malentendant canadiens,
Alliance for Equality of Blind Canadians/L'Alliance pour l'égalité des aveugles canadiens,
Neil Squire Society,
Chris Stark,

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