ARCHIVED - Telecom Public Notice CRTC 2008-16-1

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Telecom Public Notice CRTC 2008-16-1

  Ottawa, 27 November 2008

Notice of consultation


Review of various customer account management regulatory measures


See Also : 2008-16

Reference: 8663-C12-200814740




In Telecom Public Notice 2008-16, the Commission initiated a proceeding to review various customer account management regulations, in light of the Policy Direction,1 pursuant to the action plan developed in Telecom Decision 2008-34. In paragraph 6 of that public notice, the Commission incorrectly indicated that the obligation to provide toll restrict service was not retained in forborne markets.


The corrected paragraph 6 reads as follows, with changes highlighted in bold:

In Telecom Decision 2006-15, the Commission considered that there would be exceptions where market forces may not be sufficient to protect the interests of all users in forborne markets. As a result, the Commission retained the regulatory obligations associated with the disconnection process, deposit policies, and toll restrict service in forborne markets. The Commission also imposed a price ceiling on the charges and limits associated with late payment and dishonoured payment charges, insomuch as they apply to stand-alone primary exchange service.

  Secretary General

Related documents

  • Review of various customer account management regulatory measures, Telecom Public Notice CRTC 2008-16, 3 November 2008
  • Forbearance from the regulation of retail local exchange services, Telecom Decision CRTC 2006-15, 6 April 2006, as amended by Order in Council P.C. 2007-532, 4 April 2007
  • Action plan for reviewing social and other non-economic regulatory measures in light of Order in Council P.C. 2006-1534, Telecom Decision CRTC 2008-34, 17 April 2008
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1 Order Issuing a Direction to the CRTC on Implementing the Canadian Telecommunications Policy Objectives, P.C. 2006-1534, 14 December 2006 (the Policy Direction)

Date Modified: 2008-11-27

Date modified: