ARCHIVED - Telecom Commission Letter - 8640-B2-200705593

Letter

Ottawa, 16 July 2007

File no.: 8640-B2-200705593
              8640-B2-200706822 and
              8640-B2-200706830

BY EMAIL

Kenneth G. Engelhart
Vice-President - Regulatory
Rogers Communications Inc.
333, rue Bloor Est
Toronto, ON
M4W 1G9
ken.englehart@rci.rogers.com

Re: Bell Canada Applications for Local Forbearance - Competitor Quality of Service 

Attached with this letter are interrogatories addressed to Rogers Communications Inc. (RCI) in relation to the above noted issue.

RCI has until 18 July 2007 to provide answers to the Commission, serving copies on the parties participating in this proceeding.

Bell Canada would then have until 20 July 2007 to comment on RCI's answers, serving copies on the parties participating in this proceeding.

Where a document is to be filed or served by a specific date, the document must be actually received, not merely sent, by that date.

Sincerely,

'Original signed by L. Fancy'

Lynne Fancy
Acting Director
Competition Implementation and Technology

c.c:    Claude Brault (819) 953-3662, bell.regulatory@bell.ca , iworkstation@mtsallstream.com , regulatory.affairs@telus.com , document.control@sasktel.sk.ca , telecom.regulatory@cogeco.com , brenda.stevens@rci.rogers.com , regaffairs@quebecor.com , jboutros@globility.ca, Regulatory@sjrb.ca , regulatory@primustel.ca , rwi_gr@rci.rogers.com , tsullivan@wightman.ca , David.watt@rci.rogers.com, Alexander.adeyinka@rci.rogers.com

[1] In a RCI letter dated 3 July 2007 , and updated by a letter dated 11 July 2007 .

ATTACHMENT

1. In its reply comments dated 12 July 2007, Bell Canada indicated that the differences between the competitor Quality of Service (Q of S) results [1] reported by Rogers Communications Inc (RCI) and the results reported by Bell Canada to demonstrate that it has met the competitor quality of service (Q of S) requirements set out in Forbearance from the regulation of retail local exchange services , Telecom Decision CRTC 2006-15, 6 April 2006, as modified by Order Varying Telecom Decision CRTC 2006-15 , P.C. 2007-532, 4 April 2007 (Decision 2006-15), were due to timing.  

Bell Canada submitted, in particular, that RCI started tracking "time to repair" from the time that their customer informed RCI of a trouble while Bell Canada began tracking that time once it received notification from RCI.   Further, Bell Canada submitted that there were certain repair tickets that RCI tracked under Provisioning indicators that should instead be tracked under Repair indicators.

a)   Confirm that RCI begins tracking the time for indicators "2.7 - Out-of-service trouble reports cleared within 24 hours" and "2.9 - Degraded trouble reports cleared within 48 hours" once their customers informed RCI of a trouble and not once RCI submits a trouble ticket to Bell Canada;

b)   If so, restate the results for indicators 2.7 and 2.9 included with RCI's letter dated 11 July 2007 so that tracking for these two indicators would only begin once the trouble is submitted to Bell Canada;

c)   Comment on Bell Canada 's submission that RCI sometimes tracked repair tickets under Provisioning indicators;

d)   Provide for each month, if applicable, numerically or percentage-wise, the extent to which this would affect RCI's Q of S results for indicators 2.7 and 2.9 and any of the RCI Provisioning indicators.