ARCHIVED - Telecom Commission Letter - 8638-C12-200406282

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File No.:   8638-C12-200406282

Ottawa, 24 March 2006

To: All Telecommunications Service Providers

Re: Filing of Reports Tracking Complaints Associated with Telemarketing Activities

Pursuant to paragraph 118 of Telecom Decision CRTC 2004-35, Review of Telemarketing Rules, 21 May 2004, which was upheld in Telecom Decision CRTC 2004-63, Application by the Canadian Marketing Association to Stay Decision 2004-35, 28 September 2004, all telecommunications service providers are directed to file semi-annual reports summarizing telemarketing complaint statistics. The first such report was to cover the period 1 January to 30 June 2005 and was to be filed within 60 days of the end of the period.   In addition, a second report is now due for the 1 July to 31 December 2005 period.

If your company has filed the above-noted reports, please disregard this reminder. However, if the reports have not yet been filed, you are required to do so on or before 24 April 2006. For your convenience, the form to be completed is attached and can be returned by e-mail at , by mail at CRTC, Ottawa, Ontario, K1A 0N2, or by fax at (819) 994-0218.

Yours truly,

Original signed by

Brenda Jolicoeur
Consumer Affairs


CRTC Semi-annual telemarketing complaints form
Name of reporting company:  
Reporting officer/contact:  
Date of report:  
Period covered:  
Complaints addressed (in written or verbal form) to Officers and Department Heads of the telephone company including complaints referred to the company by the Commission for resolution.
Quantity of complaints
Total received this period:
Total number of complaints received  
Total number of telemarketing complaints received  
Number of complaints where no rule was breached  
Out-of-territory complaints - service provided by another TSP  
Topics of telemarketing complaints
Total received this period:
Live voice
Calls placed outside of prescribed hours
Calling party not properly identified      
Dead air - no immediate response  
Use of ADAD for solicitation
Unable to place a do not call request at time of call  
Do not call/fax request not confirmed with a registration number    
Do not call/fax requests not effective within 30/7 day    
Toll-free number provided for do not call requests always busy or not answered    

Date Modified: 2006-03-24

Date modified: