ARCHIVED - Telecom Commission Letter - 8638-C12-59/02

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Ottawa, 9 March 2006

File No:   8638-C12-59/02

TO:  Distribution List (attached)

Re:  2004 Quality of Service Report

Consistent with paragraph 147 of Regulatory framework for the small incumbent telephone companies, Decision CRTC 2001-756, 14 December 2001, the small incumbent telephone companies with less than 25,000 network access subscribers were to file by March 31st of each year, an annual quality of service report for the previous calendar year.

This annual quality of service report must provide the following information:

a) the number of customers to whom service was not provided within 10 days from the date of the customer's request;

b) the total of initial out-of-service trouble reports not cleared within 24 hours;

c) the number of customers who reported a trouble with their service;

d) the number of customers who reported that their listing in the white pages was either omitted or erroneous; and

e) the number and nature of written and verbal complaints addressed to officers and/or department heads of the telephone company and/or to the Commission.

To date, the Commission has not received from your company the quality of service report for the 2004 calendar year. Please provide this report by 31 March 2006.

As well, please note that your company is required to file its 2005 quality of service report with the Commission on the same date.

Your time and cooperation are appreciated.

Yours sincerely,

'Original signed by S. Bédard'

Suzanne Bédard
Senior Manager, Tariffs

c.c.: Lizette Pépin, CRTC (819) 953-8735


Brooke Telecom Co-operative Limited
3241 Park Street
Inwood, ON
N0N 1K0

Ms. Lisa Shackelton
General Manager
Tel (519) 844-2160
Fax (519) 844-2077

Cochrane Public Utilities Commission
153 Sixth Avenue
PO BOX 640
Cochrane, ON
P0L 1C0

Ms. Nicole Thomas
Financial Controller
General Manager
Tel (705) 272-4232
Fax (705) 272-3015
customercare @

Dryden Municipal Telephone System
30 Van Horne Avenue
Dryden, ON
P8N 2A7

Mr. Peter W. Gillis
Tel (807) 223-1101
Fax (807) 223-1109
pgillis @

Téléphone Guèvremont Inc.
5025, rue Marquette
Sainte-Hyacynthe, QC
J2R 2G7

M. Augustin Guèvremont
Tel (450) 799-3232
Fax (450) 799-1616

Huron Telecommunications Co-operative Limited
PO BOX 220
60 Queen Street
Ripley, ON
N0G 2R0

Mr. Glen R. Grubb
Tel (519) 395-2211
Fax (519) 395-3738

La Compagnie de Téléphone de Lambton Inc. 233, rue du Collège
Lambton, QC
G0M 1H0

M. André Carrier
Tel (418) 486-2627
Fax (418) 486-7627

Mornington Communications Co-operative Limited
PO Box 70
Milverton, ON
N0K 1M0

Mr. Richard Banks
General Manager/Secretary Treasurer Tel (519) 595-8331
Fax (519) 595-4142

Nexicom Telephones Inc.
P.O. Box 208
5 King Street East
Millbrook, ON
L0A 1G0

Mr. Paul R Downs
General Manager
Tel (705) 932-4101
Fax (705) 932-3027

Roxborough Telephone Company Limited
PO BOX 190
1745 McLean Road
Moose Creek, ON
K0C 1W0

Mr. Tim Beach
Tel (613) 538-2800
Fax (613) 538-2700

111, rue du 12-novembre
C.P. 1150
Nicolet, QC
J3T 1S3

M. Alain Duhaime
Président et chef de la direction
Tel (819) 293-1214
Fax (819) 293-6120

Téléphone de St-Ephrem Inc
31, rue Bureau
C.P. 118
St-Ephrem Beauce, QC
G0M 1R0

M. Michel Couture
Tel (418)848-2010
Fax (418) 484-2120

La Compagnie de Téléphone de St-Victor
264, rue St- Jo seph
Case postale 141
Saint-Victor, Cté Beauce, QC
G0M 2B0

M. Jean-Yves Veilleux
Tel (418) 588-3971
Fax (418) 588-8888

Wightman Telecom Ltd.
100 Elora St. N.
P.O. Box 70
Clifford, ON
N0G 1M0

Mr. Paul Wightman
Tel (519) 327-8012
Fax (519) 327-8010

Date Modified: 2006-03-09

Date modified: