ARCHIVED - Telecom Commission Letter

Letter

Ottawa, 2 March 2006

DNCL Operations CISC Subcommittee

In Proceeding to establish a national do not call list framework and to review the telemarketing rules, Telecom Public Notice CRTC 2006-4, dated 20 February 2006 (PN 2006-4), the Canadian Radio-television and Telecommunications Commission (the Commission) requested that the DNCL operations CISC subcommittee examine a number of operational issues regarding how a national Do Not Call List (DNCL) will function. In PN 2006-4, the Commission noted that such operational issues would be outlined in more detail in a memorandum to the DNCL operations CISC subcommittee.

In light of the above, the DNCL Operations CISC subcommittee is requested to put forward recommendations with respect to the following issues relating to the operation of the national DNCL:

I)    Management of the National DNCL Database

a.  What factors and/or requirements should be taken into account when addressing the preferred technological alternative for structuring the national DNCL?

b.  What factors and/or requirements should be taken into account when determining the most effective and efficient manner for consumers to register and to verify their registration on the national DNCL?

c.   For how long should a registered number remain on the national DNCL?

d.  In order to ensure the currency and accuracy of the national DNCL, how, by whom and how often should it be updated?

II)     Accessing the List

a.  What are the operational issues associated with enabling telemarketers to efficiently download lists.

b.  What are the issues, if any, associated with the imposition of a requirement on telemarketers to identify the companies on whose behalf they are accessing the national DNCL.

III)     Processing Complaints of Non Compliance with Telemarketing Rules

a.  What information should a complainant be required to provide in order to register a complaint, taking into account privacy issues?

b.  Are there any concerns/issues with respect to telemarketers suppressing and or disguising their calling number origination? If so, what can be done to address this matter?

c.  What, if any, information should be kept by telemarketers in order to facilitate the investigation of a violation of the telemarketing rules and for how long should this information be kept by telemarketers?

IV)     Rate Structure

a.  What factors and/or requirements should be taken into account when addressing the structure of rates charged by the national DNCL operator?

V)      Privacy and Security

a.  In addition to telephone numbers, what information should the national DNCL operator retain and for how long should such information be retained?

VI)     Awareness Program

a.  What is the most effective way to educate the public and telemarketers about the telemarketing rules?

In addition to the above-referenced issues, the DNCL CISC subcommittee is invited to put forward recommendations with respect to any other operational issues regarding how a national DNCL will function and which this subcommittee considers appropriate.

As indicated in PN 2006-4, the DNCL operations CISC subcommittee is to file its final report with the Commission within 150 days from the date of PN 2006-4.

Sincerely,

Gerry Lylyk
Director
Consumer Affairs