ARCHIVED - Telecom Order CRTC 2005-270

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Telecom Order CRTC 2005-270

  Ottawa, 20 July 2005

Bell Canada

  Reference: Tariff Notice 823 (National Services Tariff)

Customer specific arrangement


The Commission received an application by Bell Canada, dated 30 September 2004, requesting approval of Tariff Notice 823 (TN 823), under National Services Tariff item 722.15, related to services provided under Customer Specific Arrangement (CSA) contract number P3-172. TN 823 replaced Tariff Notice 769 (TN 769), which had been filed pursuant to Regulatory safeguards with respect to incumbent affiliates, bundling by Bell Canada and related matters, Telecom Decision CRTC 2002-76, 12 December 2002.


The Type 2 CSA filed under TN 823 consists of a bundle of the following General Tariff services: Centrex III and other Local Access services; and the following forborne services: Project Management and Moves, Additions and Changes, Long-distance and Toll-free, Voice over Internet Protocol, Private Branch Exchange (PBX), Voice Mail Systems, Audio Conference and Managed Solution. The minimum contract period for this CSA is five years.


On 8 December 2004, MTS Allstream Inc. (MTS Allstream) filed comments with respect to Bell Canada Tariff Notices 817 to 843 inclusive and requested, among other things, that the Commission deny these Tariff Notices.


MTS Allstream submitted that Bell Canada's Tariff Notices related to arrangements (or renegotiated versions thereof) that were subject to a pending application, filed by Allstream Corp.1 (Allstream) and Call-Net Enterprises Inc. (Call-Net) on 23 January 2004. MTS Allstream submitted that, absent a ruling on the Part VII application that sought, among other things, denial of the backlog of the Bell Nexxia Inc.'s (Bell Nexxia's) Type 2 CSAs, these Tariff Notices should not be approved.


MTS Allstream submitted that many of the proposed rates and terms and conditions were either inconsistent with the Commission's criteria for just and reasonable rates, or were otherwise unjustly discriminatory or granted Bell Canada an undue preference.


MTS Allstream noted that Bell Canada's appeal of Review of Bell Canada's customer-specific arrangements filed pursuant to Telecom Decision 2002-76, Telecom Decision CRTC 2003-63, 23 September 2003 (Decision 2003-63) was dismissed by the Federal Court of Appeal, and the stay previously granted by the Court was lifted. MTS Allstream submitted that, despite these developments, Bell Canada had not disclosed the full rates and terms and conditions of a large number of the Bell Nexxia CSAs on the public record, contrary to the requirements of Decision 2003-63. MTS Allstream claimed that this allowed Bell Canada to continue to conceal the details of these arrangements until it had renegotiated them to the company's satisfaction.


MTS Allstream submitted that allowing Bell Canada to renegotiate such arrangements while they were subject to the Commission's consideration prevented a new supplier from competing for the customer's business.


With respect to TN 823, MTS Allstream submitted that services appeared to be changed, credits appeared to be no longer offered, and a Service Level Measurement Plan appeared to be added. MTS Allstream also submitted that Bell Canada had relied on the imputation test filed with TN 769 rather than filing a new imputation test.


In reply on 20 December 2004, Bell Canada stated that it had provided all the requested documentation to the Commission and had fully disclosed the details of its outstanding CSAs. With respect to MTS Allstream's comment that services appeared to have been changed, Bell Canada stated that the Megalink and Calling Features services were specified in the tariff associated with TN 769 but were now included as part of the Centrex III service and other Local Access services in the tariff associated with TN 823. Bell Canada stated, in addition, that Direct Inward Dialling was included under item 722.15.9 as part of TN 823.


With respect to MTS Allstream's comment regarding the absence of credits, Bell Canada stated that no service credit was given, rather the upgrades to the PBX equipment were provided free of charge to the customer and the costs were reflected in the revised imputation test associated with TN 823.


With regard to the Service Level Measurement Plan, Bell Canada submitted that Service Level Agreement terms and conditions had been provided throughout the term of the contract arrangement and had been detailed in the proposed tariff associated with TN 823, but had not been specified in the original tariff.


With respect to the imputation test, Bell Canada submitted that a revised imputation test was filed at the request of the Commission on 15 November 2004.

Commission's analysis and determinations


The Commission notes that in Part VII application by Allstream Corp. and Call-Net Enterprises Inc. regarding Bell Canada Type 2 CSAs, Telecom Decision CRTC 2005-22, 7 April 2005 (Decision 2005-22), it denied the Part VII application filed by Allstream and Call-Net on the basis that a blanket denial of all the Bell Nexxia CSAs would not be appropriate, and that each CSA should be considered individually to determine whether Bell Canada had complied with the requirements set out in Decision 2003-63. In Decision 2005-22, the Commission also noted that since the dismissal of its appeal of Decision 2003-63 by the Federal Court of Appeal, Bell Canada had refiled proposed tariff pages for the Bell Nexxia CSAs under new tariff notice numbers, consistent with the tariff requirements set out in Decision 2003-63.


With respect to the PBX equipment provided free of charge, the Commission is satisfied that the costs associated with such upgrades are appropriately reflected in the revised imputation test associated with TN 823.


The Commission is satisfied that the services, rates, and terms and conditions provided are properly identified in the proposed tariff pages and meet the requirements specified in Decision 2003-63. The Commission is also of the view that MTS Allstream's concerns with respect to the level of public disclosure of the rates and terms and conditions applicable to TN 823 have been adequately addressed.


With respect to MTS Allstream's comment that Bell Canada had not filed a new imputation test for TN 823, the Commission notes that Bell Canada filed a revised imputation test on 15 November 2004. The Commission considers that this test properly reflected and applied the costing methodologies set out in Decision 2003-63. The Commission is satisfied that the proposed rates pass the imputation test.


In Bell Canada - Ex parte application, Telecom Order CRTC 2004-428, 17 December 2004 (Order 2004-428), the Commission identified safeguards regarding the automatic renewal of a CSA and/or services within a CSA that should be included in tariff pages. Consistent with Order 2004-428, the Commission considers that such safeguards should also be reflected in the tariff pages associated with TN 823.


In light of the above, the Commission approves on a final basis the application by Bell Canada, with the tariff pages amended to indicate that:
  • at least 60 days before contract expiry, Bell Canada is to notify the customer of the CSA either on its monthly bill or by letter that the contract or services will be automatically renewed unless the customer indicates otherwise; and
  • within 35 days following automatic renewal, Bell Canada is to notify the customer of the CSA either on its monthly bill or by letter that the contract has been renewed and that the customer may terminate the contract without penalty within 30 days of the date of this notice.


Bell Canada is to issue tariff pages forthwith.
  Secretary General
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1 Allstream Corp. is now a division of MTS Allstream Inc.

Date Modified: 2005-07-20

Date modified: