ARCHIVED - Telecom Order CRTC 2004-96

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Telecom Order CRTC 2004-96

  Ottawa, 24 March 2004

Société en commandite Télébec

  Reference: Tariff Notice 301

SmartTouch and digital network services


The Commission received an application by Société en commandite Télébec (Télébec), dated 14 November 2003, to revise item 3.3, SmartTouch, and item 8.5, Digital Network Services, of its General Tariff.


In its application, Télébec proposed to:
  • withdraw its multi-user Call Answer service;
  • migrate Call Answer Plus service from the "Vedette" service offering to the "Complémentaire" service offering; and
  • introduce a clause to its digital network service to enable customers the option of transferring contracted DS-1 and or DS-3 services to any other service, subject to certain conditions, without paying termination charges.


The Commission received no comments with respect to the application.


The Commission notes that Call Answer service is a subset of Call Answer Plus service, which is still offered by Télébec.


The Commission considers that migrating Call Answer Plus service from the "Vedette" service offering to the "Complémentaire" service offering will not have a material impact on Télébec subscribers since there is no material difference between these brands within Télébec's General Tariff.


Accordingly, the Commission finds acceptable Télébec's proposed modifications to its SmartTouch optional services.


With respect to its digital network service, the Commission notes that Télébec already has a clause in its tariff that allows the company to waive termination charges when a subscriber migrates from a digital network access service to another digital network access service. The Commission notes that the additional proposed clause would allow Télébec to waive termination charges when a subscriber migrates from a digital network service to any other of Télébec's services.


The Commission notes that in the past, it has generally approved the waiver of termination charges in cases where a customer would be migrating from one service to another service within the same family of services. For example, the Commission considers it reasonable for a company to waive termination charges for a subscriber migrating from one access service to another access service. The Commission considers however, that Télébec's proposal is too broad and that, on balance, it could have a negative impact on the development of local competition which is permitted in Télébec's territory.


Accordingly, the Commission does not find acceptable Télébec's proposed modifications to digital network service.


In light of the foregoing, the Commission approves Télébec's application, with the exception of its proposal to modify digital network service, which is denied. The revisions take effect as of the date of this order.
  Secretary General
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Date Modified: 2004-03-24

Date modified: