ARCHIVED - Telecom Order CRTC 2004-46

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Telecom Order CRTC 2004-46

  Ottawa, 12 February 2004

Bell Canada

  Reference: Tariff Notices 6780 and 6780A

Single number reach


The Commission received an application by Bell Canada, dated 12 November 2003 and amended on 6 January 2004, to revise General Tariff item 2185, Single Number Reach (SNR), in order to add a condition which will allow customers to have a directory listing with this service at no extra charge.


The Commission received comments from Unite Communications Corporation (Unite) dated 14 November 2003. The Commission received reply comments from Bell Canada dated 16 December 2003.


Unite objected to the approval of Tariff Notice 6780. Unite stated that it offers a competing service to Bell Canada's new SNR. Unite submitted that as with Bell Canada's SNR service, customers may "port" their existing telephone numbers to Unite's service from an existing Bell Canada Landline, Bell Canada Primeline Service and/or Bell Canada SNR service. Unite added that customers may also obtain a new number from Unite. Unite submitted that, because this was a competitive service, Bell Canada would have an unfair advantage if they were allowed to provide a free listing to only their subscribers.


Unite noted that Bell Canada stated that by providing this free listing it "will enable customers, particularly individual business customers, to move to SNR, while incurring no additional charge for directory listings. This will be more consistent with customer expectations..". Unite argued that its customers had the same "expectations" as customers of Bell Canada. Unite submitted that the Commission either reject this tariff, or structure it in such a way that it is inclusive of competitors such as Unite.


In response, Bell Canada stated that, upon approval of Tariff Notice 6780, it would provide a directory listing, free of charge, to an SNR competitor's customer, providing that the competitor requests it.


In Bell Canada's 6 January 2004 amendment to the application, it provided the option of a free directory listing to customers who subscribe to services similar to SNR, offered by the company's competitors.


The Commission considers that the amended application addresses the concerns raised by Unite.


Accordingly, the Commission approves Bell Canada's application. The revisions take effect as of the date of this order.
  Secretary General
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Date Modified: 2004-02-12

Date modified: